Hey Team, I just got another response from BFS regarding the internal errors and reloading issues I've been having, and was wondering if there are any BT friends that can explain this to me in "idiot proof" terms.
Thanks, Jack
Greg McQueen greg@backflipstudios.com Jun 26 (1 day ago)
to me
Hi John,
Sorry to hear this didn't resolve your issue with DragonVale. We do get a notification, but it is very vague. To help us diagnose the problem, I’d like for you to provide me with a console log. Please follow this link and download the appropriate file for your computer (Mac or Windows – please note that although it doesn’t list iPod or iPad, the tool will work for these devices as well): support.apple.com/downloads/#iphone%20configuration%20utility
After you download the program, follow the prompts to install the software. Find the installed program (if it doesn’t pop up automatically, you can do a search for it). Hook up your device (iPhone, iPad, iPod) and then start the IPhone Configuration Utility program. Click on your device name in the list on the left side of iPhone Configuration Utility. Now run the game until it crashes. Then click on the "Console" tab at the top right of iPhone Configuration Utility and then click the "Save Console As" button. Then attach that file to an email and send it to me.I will also need your GameCenter nickname!
Best, Greg
Wow, had to read that a couple times. So you have to do this from your computer. Looks fairly straight forward. I would print out that email and have it right beside me as I went through it one step at a time. koala, let us know how it goes.
I would say the solstice will be gone in a couple hours!! Or maybe sun set??? Tonight!!
But which sunset? Where is the magic dateline! Not BST I guess, although the sun is setting dramatically as I type!
Er, can I ask a daft question ...... How do we know they are released? Is it just from seeing them in the market??
Good question, really. I didn't know for the longest time.
BackFlip announces new dragons on their DragonVale Facebook page. Also, depending on how you have your DragonVale notifications set up, you might get a pop up message during the loading screen, or a message in your device banner, that there is a new dragon available. Last way to find out is to see it in the Market with a "NEW" sticker on it.
WRT when dragons are removed from the market - wouldn't it be according to the internal time on the device? We all noticed the Sun Stone shining at different times, according to our timezone...
To remove a dragon according to Colorado time seems unfair to ppl who are in an earlier timezone, who are sleeping. Maybe that's why dragons usually don't disappear until noon time the day after: because BFS waits for the last timezone to have a final kick at the can?
But which sunset? Where is the magic dateline! Not BST I guess, although the sun is setting dramatically as I type!
Er, can I ask a daft question ...... How do we know they are released? Is it just from seeing them in the market??
Good question, really. I didn't know for the longest time.
BackFlip announces new dragons on their DragonVale Facebook page. Also, depending on how you have your DragonVale notifications set up, you might get a pop up message during the loading screen, or a message in your device banner, that there is a new dragon available. Last way to find out is to see it in the Market with a "NEW" sticker on it.
WRT when dragons are removed from the market - wouldn't it be according to the internal time on the device? We all noticed the Sun Stone shining at different times, according to our timezone...
To remove a dragon according to Colorado time seems unfair to ppl who are in an earlier timezone, who are sleeping. Maybe that's why dragons usually don't disappear until noon time the day after: because BFS waits for the last timezone to have a final kick at the can?
We really haven't been let in on the secrets of when they release items. Sometimes it is with an update, sometimes it just appears in the market, sometimes it is hidden. We just keep bouncing around checking as many sources as we can.
Checking the market for the departure of the Solstice will give us a clue.
Any guesses as to what the elements for the Firework dragon are? Since I appear to have some luck at guessing lately, I'm gonna venture there's some fire in there, and some air... maybe some metal. No water or cold or plant: just doesn't make sense.
I'm really bad at this but I'll take a stab at it. How about Frostfire + Lightening?
Poppy
Awesome guess. Prolly gonna be a limited-edition, in celebration of the United States' Independence Day (Fourth of July).
Wow, the new dragons look so cool. Hurray. With the ruby coming out soon too, that'll be three new dragons to try for. It's going to be crazy again. In the recent lull, I have managed to get all but the dodo. The dodo remains extinct in my world. I've also been saving...and saving...and saving my DC in order to buy my 6th island. It sure seems to be taking forever to get there. And in that time, I've used up all the dragonfood I had been hording. I may have to take a break from trying to save up $100 million DC and get some food in anticipation of these new dragons. I was hoping to have til July 1 to save up the $100 million but I'm surely not going to complain about having new dragon to try for.
Yeah, it took me a while to save up for my sixth island, too. What I did was make a whole bunch of earth habitats and fill them with Panlongs, which helped me earn some cash, and I knew I could always put them away once I got that new island and could rearrange.
Awesome guess. Prolly gonna be a limited-edition, in celebration of the United States' Independence Day (Fourth of July).
Perfect timing!!!
Just closed all of my day trading positions for the holiday. I'm off until July 9. Real business to monkey business.
Poppy
Good timing for me, too - I got laid off yesterday. Sigh.
I'm really sorry to hear that Tommy. With your level of intelligence, I don't think you need much help, but you're in my thoughts and prayers.
Poppy[/quote] Tommy sorry to hear, but it means that job was not for you and i seem to remember, you were not very happy with it. Take it as a chance to find something where your skills are better valued and thus will better suit you. Crossing fingers for you. Hint hint, BSF looks for new people, anything there which would suit you?
Well, I'm not trying to hijack the thread. Thank you very much to everyone, though; you're all very sweet. It's only a temporary layoff, thank God, couple weeks until another project starts up. But it's very hard, cuz we're two months behind on rent and blah blah blah. When the baby comes we really don't want to have my wife work, but the numbers won't work out. Landlady is putting the house we've rented for ten years on the market, but is offering it to us first, for $90K less than appraised/market value, but we won't be able to take advantage of that, either. Just bad timing in lots of area. Anyhow, not trying to get off-topic or whine. Just fustrated, but new dragons coming is a nice distraction. And, again, thank you folks for being so sweet.
Good timing for me, too - I got laid off yesterday. Sigh.
Tommy, I am so sorry to hear this. It has been our personal experience that everything happens for a reason. Perhaps there is something better waiting for you just around the corner. Hang in there.
Tommy sorry to hear, but it means that job was not for you and i seem to remember, you were not very happy with it. Take it as a chance to find something where your skills are better valued and thus will better suit you. Crossing fingers for you. Hint hint, BFS looks for new people, anything there which would suit you?
Wow, the new dragons look so cool. Hurray. With the ruby coming out soon too, that'll be three new dragons to try for. It's going to be crazy again. In the recent lull, I have managed to get all but the dodo. The dodo remains extinct in my world. I've also been saving...and saving...and saving my DC in order to buy my 6th island. It sure seems to be taking forever to get there. And in that time, I've used up all the dragonfood I had been hording. I may have to take a break from trying to save up $100 million DC and get some food in anticipation of these new dragons. I was hoping to have til July 1 to save up the $100 million but I'm surely not going to complain about having new dragon to try for.
Yeah, it took me a while to save up for my sixth island, too. What I did was make a whole bunch of earth habitats and fill them with Panlongs, which helped me earn some cash, and I knew I could always put them away once I got that new island and could rearrange.
I'm going down that path but it takes a long time to make Panlongs too. LOL! I only have 5 Panlongs so far because I keep getting swept up in breeding other things. It took me forever to get the pearl and then I found I was missing a few other dragons. So, my Panlong campaign is also slow-going. Oh well. It all keeps me entertained.
Well, I'm not trying to hijack the thread. Thank you very much to everyone, though; you're all very sweet. It's only a temporary layoff, thank God, couple weeks until another project starts up. But it's very hard, cuz we're two months behind on rent and blah blah blah. When the baby comes we really don't want to have my wife work, but the numbers won't work out. Landlady is putting the house we've rented for ten years on the market, but is offering it to us first, for $90K less than appraised/market value, but we won't be able to take advantage of that, either. Just bad timing in lots of area. Anyhow, not trying to get off-topic or whine. Just fustrated, but new dragons coming is a nice distraction. And, again, thank you folks for being so sweet.
I'm so sorry to hear about the financial difficulties. It is a tough time right now. I hope things look up for you very quickly and you can relax a bit and enjoy your new baby when s/he arrives.
Yeah, it took me a while to save up for my sixth island, too. What I did was make a whole bunch of earth habitats and fill them with Panlongs, which helped me earn some cash, and I knew I could always put them away once I got that new island and could rearrange.
I'm going down that path but it takes a long time to make Panlongs too. LOL! I only have 5 Panlongs so far because I keep getting swept up in breeding other things. It took me forever to get the pearl and then I found I was missing a few other dragons. So, my Panlong campaign is also slow-going. Oh well. It all keeps me entertained.
Yeah, I put it on hold whenever a really cool limited came out, and June was a busy month for that!
Well, I'm not trying to hijack the thread. Thank you very much to everyone, though; you're all very sweet. It's only a temporary layoff, thank God, couple weeks until another project starts up. But it's very hard, cuz we're two months behind on rent and blah blah blah. When the baby comes we really don't want to have my wife work, but the numbers won't work out. Landlady is putting the house we've rented for ten years on the market, but is offering it to us first, for $90K less than appraised/market value, but we won't be able to take advantage of that, either. Just bad timing in lots of area. Anyhow, not trying to get off-topic or whine. Just fustrated, but new dragons coming is a nice distraction. And, again, thank you folks for being so sweet.
I know you are a stickler for staying on topic but we will make an exception - just this one time!
It breaks my heart to hear all the hard luck you and your wife are living through. Will keep you in my prayers and just know that something good is coming for you.
GCID *PixieWA*
'... overwhelming goodwill, and witty humour, profound grace and compassion blended with the spice of relentless taunts.'
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