Bugs, Glitches, and their Fixes

[adlerist]

DragonVale Community Forum has a new thread dedicated to
Bugs and Glitches

In an effort to ensure bugs are not lost on other threads and to prevent members from scrolling to find bug post, Bugs, Glitches, and their Fixes will maintain all your troubling and glitchy issues in one place.

So go forth and post your bug reports, updates, and questions here...

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PROBLEMATIC ADS: Reporting, Updates, and Workarounds

Ads provide event currency, gems, speed-up breeding time, and other benefits; however, they have been an ongoing problem in DragonVale, especially for iOS players. If an ad in your game crashes/freezes DV, refuses to close, prevents other ads from playing, the close button ('x') is cut off, does not payout the reward, etc, or if the ad is offensive, you can report the advert to have it removed. Please be aware the removal of an ad may not be immediate, and it could be difficult to identify and pull an ad if the info and details listed below are missing. Here is the process to report an ad.

To report a buggy or offensive advert to have it removed, please follow these instructions (keep in mind, ads may not be pulled immediately).


HOW TO REPORT PROBLEMATIC ADS

On this thread (Bugs and Glitches), post the following information

• the name of the ad, or a screenshot
• the problems the ad is causing
• which device you’re using (e.g., iPad Pro 4th generation, iPhone 14, etc)
• the name of the ad provider (see below for more information)


HOW TO FIND THE NAME OF THE AD PROVIDER

The ad provider is essential to identify a problematic or offensive advert that needs to be removed from the game. In the ad, there’s a small icon usually located in a corner. The icon can appear at the start, middle, or end of the advert, or display throughout. Here are some examples. In the below images, I’ve circled the ad provider icon.






When you tap on the ad provider icon…




… the name of the provider will show (or their website will open). This ad would be reported as, Monopoly by ad provider Liftoff, Inc. 




This ad would be reported as, Spin by ad provider prod.hyprmx.com.






You can also take a screenshot of the ad provider information and post it on the Bugs and Glitches thread, along with the other required info, or submit it to a Game Representative or Deca’s customer support.



WORKAROUNDS FOR PERSISTENT PROBLEMATIC ADS

Over the last two years, I’ve done a lot of testing with the troublemaking ads, and this is what I’ve discovered:

• Ads on iOS tend to be more problematic than ads on Android, but the issue exists on both platforms.
• Sometimes players in the US receive more glitchy adverts than players outside the US. Although players everywhere have experienced problems.


I have found several workarounds:

• If you have access to a VPN, change your IP address to a different country so the game will provide ads from that location instead. Sometimes, a new set of adverts will play without problems.

• If you don't have a VPN, wait several hours, and then check to see if the glitchy ads have rotated out.

• If you have another device, try using it to playing ads. The adverts received on an iPad, iPhone, and Android device can all be quite different.

[adlerist]

Mar 2, 2021 11:38:56 GMT -6 Quil said:

Just heard back from Deca. The crashing bug has been fixed. I tested it with my original settings with Day and None, and no crash now. If anyone else finds a setting that crashes the game, let us know and I'll test it too and respond to their email.

Any Twilight Tower theme would’ve resolved the issue and allowed players to use the Breed button without crashes. The bug was the result of the Twilight Tower’s recent addition to the breeding interface. If a player was using the event theme, when the event was removed, they had no theme. Not having a theme selected, prevented the breeding interface from opening, which caused the game to crash.

Deca resolved the issue by switching all players who had no Twilight Tower theme to a daytime theme. Now, players can use the Breed button and the breeding interface will open without crashing. If anyone is experiencing crashes in their game, it is unrelated to this bug, so please report the issue here.

Also, for players who do not own the Twilight Tower, you were not affected by the bug; however, the fix (reverting all players to the Day theme), means you’re now stuck in permanent daytime. So you currently cannot breed a Moon dragon, but you can still clone one.

[greggerman]

Mar 2, 2021 14:56:25 GMT -6 joie1974 said:

Thanks so much! Tolzar is oopsing me again. Sigh.

Yeah, me too. How disappointing. I had a funny feeling it wasn’t permanently fixed. Sigh indeed...

[greggerman]

Just for giggles...

The infamous "Oops" error messages are back for me. I had previously submitted a support ticket for this issue, and they fixed it...for a while. I've submitted another support ticket. It's unfortunate that this has been such a difficult issue for DECA to address. It's obviously much more complicated than it appears!

[jengrqkH#4979]

Mar 3, 2021 2:32:59 GMT -6 greggerman said:

Mar 2, 2021 14:56:25 GMT -6 joie1974 said:

Thanks so much! Tolzar is oopsing me again. Sigh.

Yeah, me too. How disappointing. I had a funny feeling it wasn’t permanently fixed. Sigh indeed...

Me three. Tolzar and the extra two gems from watching an ad after colosseum completion. Ugh. 

[greggerman]

Mar 3, 2021 15:28:46 GMT -6 greggerman said:

Just for giggles...

The infamous "Oops" error messages are back for me. I had previously submitted a support ticket for this issue, and they fixed it...for a while. I've submitted another support ticket. It's unfortunate that this has been such a difficult issue for DECA to address. It's obviously much more complicated than it appears!

Here’s the response I got from DECA this time:

Could you, please provide us with a screen recording of the error message? The ideal recording would start with the loading of the DragonVale app, going further with click on Tolzar's Optical Oracle and/or after that the Colosseum, and ending with the error message that you receive (or the lack of it).

This will be of great help to our devs team in pinpointing the issue.

A bit of a pain, and I’m not sure how much of a help it will be for them, but I’ll do it later tonight when my Colosseum is active. 

[adlerist]

greggerman , I believe the latest update is suppose to address some of these ad issues. You may want to update first.

My Colosseum just finished. I’m going to update right now and see what happens with the Colosseum. Will report back shortly...

[adlerist]

Mar 4, 2021 13:08:04 GMT -6 adlerist said:

greggerman , I believe the latest update is suppose to address some of these ad issues. You may want to update first.

My Colosseum just finished. I’m going to update right now and see what happens with the Colosseum. Will report back shortly...

Okay, I updated to 4.22.2, opened the game, waited for the Oracle to appear in its blue dust, completed the Colosseum, and was able to watch an ad.

Even though the Oracle’s green arrow was showing, I still waited about 30 seconds before clicking, and I was able to watch an ad. I waited about 20-30 seconds between each ad (even though the green arrow was showing) and was able to watch all three adverts, plus the Sponsor Gem ad.

But I didn’t really have many issues with ads not showing in my park prior to the update — as long as I waited before playing an ad.

[adlerist]

Mar 2, 2021 21:46:51 GMT -6 adlerist said:

Also, for players who do not own the Twilight Tower, you were not affected by the bug; however, the fix (reverting all players to the Day theme), means you’re now stuck in permanent daytime. So you currently cannot breed a Moon dragon, but you can still clone one.

Deca has fixed this! Players who do not own the Twilight Tower are no longer subjected to perpetual sunlight. Your game will recognise daytime and nighttime based on your local time zone.

[adlerist]

One of the issues with Tolzar’s Optical Oracle occurred when an ad failed to play ('Oops!' message or googly-eyed frog displayed). It would count as a watched ad, so players would lose event currency or gems. With version 4.22.2, this bug has been fixed. In my secondary park, after finishing the Colosseum, I didn’t wait before watching an Oracle ad. Even though the Oracle had a green arrow, the frog appeared and the ad did not play. However, this time, it did not count as a watched ad! So it appears this issue has been resolved.

[greggerman]

Mar 4, 2021 17:30:14 GMT -6 adlerist said:

One of the issues with Tolzar’s Optical Oracle occurred when an ad failed to play ('Oops!' message or googly-eyed frog displayed). It would count as a watched ad, so players would lose event currency or gems. With version 4.22.2, this bug has been fixed. In my secondary park, after finishing the Colosseum, I didn’t wait before watching an Oracle ad. Even though the Oracle had a green arrow, the frog appeared and the ad did not play. However, this time, it did not count as a watched ad! So it appears this issue has been resolved.

I’m not so sure about that...

I updated to 4.22.2 and everything worked fine for a while, until I made the “mistake” of choosing Tolzar but then deciding I didn’t want to watch an ad at the moment and said I’d try again later. After that, Tolzar stopped working. The green arrow would not come back for him. Speeding up breeds and hatchings would work instantaneously without playing an ad, as it would before two versions ago when it wasn’t working for anybody. But trying to get the Tolzar gem from the market failed, as did the 2 bonus gems from the Colosseum. So it doesn’t seem resolved at all.

I did record all of this failing for DECA as they requested and will send it to them in the morning. Hopefully it helps!

I know that in the past, we were able to reset our advertising identifier and that would often help. Since that option is no longer available, I decided to try the following:

1. Fully quit DV.
2. Go to Settings > Privacy > Apple Advertising and turned off Personalized Ads.
3. Turned Personalized Ads back on.
4. Restarted DV.

Lo and behold, Tolzar was working again! I was able to get 2 Tolzar gems and speed up 2 breeds and one egg, all with the associated ad watching. So it’s still working, for now. We’ll have to see what happens when I play again tomorrow. 

[oomagooma25]

The problem has not gone away for me either. I lost the 2 extra gems from the colosseum after I got kicked out of the game. I also have a stretched screen after playing ads. (I did wait 30 seconds before playing the ad)

[dragonglow]

My park has now added the stretched out ads to the oops message. Total of 11 gems lost today between the 7 in the
Colosseum, three with Tolzar’s Optical Oracle and the Sponsor free gem. The ad that kept doing the stretch is the same ad
for a game that I wouldn’t want to own so that makes it more irritating. The ad plays then stretch out, freeze, then goes and no
gem or at the end you get the oops.🤦‍♀️ Why watch if you are not going to get the gems anyway? So far the speed up of eggs
or breeding hasn’t been affected. We’ll see. Oh and I did 2 minutes between watching the ads.
Haven’t been in my small park yet this was all in my main park.


When I emailed DECA when  they had the short window to ask questions mine was had they ever thought of getting rid
of Tolzar and finding another way to do ads. The person who responded back said they didn’t know if another way
had ever been considered or not that they were passing along my question. They know there is a problem and are 
trying to determine where the problem is generating from.

Did small park and same all gems lost so that is 22 between the two parks. The breeding speed up and the
egg speed up now Tolzar jumps freezes and then time is taken off...no ads. At least the time is being reduced.
Checked main park and the speed ups are doing the same thing. 

adlerist

[Quil]

My wife and I get one ad that breaks our game nearly every time it pops up. It's for Homescapes garden game. Almost every time it plays and finishes, it pops us out of DV and automatically opens the app store. This is without touching the phone while it plays, and it opens the app store before offering to even let us close the ad. It should never take you out of DV without touching the screen (and I'll argue even then, most of the ads try to get tricky and have you click something to take you to the app store). When we swipe back to DV, the screen is almost always stretched far along the horizontal axis and we need to restart the app to clear it up.

[dragonglow]

Mar 5, 2021 16:06:01 GMT -6 Quil said:

My wife and I get one ad that breaks our game nearly every time it pops up. It's for Homescapes garden game. Almost every time it plays and finishes, it pops us out of DV and automatically opens the app store. This is without touching the phone while it plays, and it opens the app store before offering to even let us close the ad. It should never take you out of DV without touching the screen (and I'll argue even then, most of the ads try to get tricky and have you click something to take you to the app store). When we swipe back to DV, the screen is almost always stretched far along the horizontal axis and we need to restart the app to clear it up.

The ads are Homescapes bathtub or sink with water/green goo or where a man is in bed.... cold with spiders to
get rid of, window to fix (snow coming in window)and a fireplace that needs fixed. They do just as you described.

[greggerman]

Mar 5, 2021 3:15:44 GMT -6 greggerman said:

Mar 4, 2021 17:30:14 GMT -6 adlerist said:

One of the issues with Tolzar’s Optical Oracle occurred when an ad failed to play ('Oops!' message or googly-eyed frog displayed). It would count as a watched ad, so players would lose event currency or gems. With version 4.22.2, this bug has been fixed. In my secondary park, after finishing the Colosseum, I didn’t wait before watching an Oracle ad. Even though the Oracle had a green arrow, the frog appeared and the ad did not play. However, this time, it did not count as a watched ad! So it appears this issue has been resolved.

I’m not so sure about that...

I updated to 4.22.2 and everything worked fine for a while, until I made the “mistake” of choosing Tolzar but then deciding I didn’t want to watch an ad at the moment and said I’d try again later. After that, Tolzar stopped working. The green arrow would not come back for him. Speeding up breeds and hatchings would work instantaneously without playing an ad, as it would before two versions ago when it wasn’t working for anybody. But trying to get the Tolzar gem from the market failed, as did the 2 bonus gems from the Colosseum. So it doesn’t seem resolved at all.

I did record all of this failing for DECA as they requested and will send it to them in the morning. Hopefully it helps!

I know that in the past, we were able to reset our advertising identifier and that would often help. Since that option is no longer available, I decided to try the following:

1. Fully quit DV.
2. Go to Settings > Privacy > Apple Advertising and turned off Personalized Ads.
3. Turned Personalized Ads back on.
4. Restarted DV.

Lo and behold, Tolzar was working again! I was able to get 2 Tolzar gems and speed up 2 breeds and one egg, all with the associated ad watching. So it’s still working, for now. We’ll have to see what happens when I play again tomorrow. 

Everything is working properly with Tolzar and ads today.  I've still gotten an ad that wouldn't play and required me to restart the game.  And I did get the "Oops" message once when clicking on Tolzar, but as @alderist stated, it didn't count as a watched ad and I was able to successfully try again pretty much right away.  I guess if the issue returns later, I'll try the Personalized Ads thing again to see if it fixes it again.  So far, so good...

I still haven't sent my video to DECA support since things are currently working...

[Suzanne]

I can not breed in any of the breeding caves. It kicks me out of game. Is there a fix, is anyone else having this issue?

[MinyaZ]

Mar 5, 2021 21:11:01 GMT -6 Suzanne said:

I can not breed in any of the breeding caves. It kicks me out of game. Is there a fix, is anyone else having this issue?

There was a bug at the end of the event, that caused this problem. Deca released an update, which seemed to fix it for everyone.  Please check that you have updated your game to the latest version - 4.22.2

If you are still having problems, Quil found that if you set your twilight tower to hearts and weather to snow, it stopped the crashes.

dragonvale-tips.proboards.com/thread/1279/valeice-getaway?page=30

adlerist has also made a post on this thread explaining why the bug occurred and how Deca fixed it.

This is only a quick fix for you to try so that you can continue to breed in your park. If you are running the latest game update and still having problems, you will need to raise a support ticket with Deca so that they can check your game.

[RED]

Mar 5, 2021 17:42:19 GMT -6 dragonglow said:

Mar 5, 2021 16:06:01 GMT -6 Quil said:

My wife and I get one ad that breaks our game nearly every time it pops up. It's for Homescapes garden game. Almost every time it plays and finishes, it pops us out of DV and automatically opens the app store. This is without touching the phone while it plays, and it opens the app store before offering to even let us close the ad. It should never take you out of DV without touching the screen (and I'll argue even then, most of the ads try to get tricky and have you click something to take you to the app store). When we swipe back to DV, the screen is almost always stretched far along the horizontal axis and we need to restart the app to clear it up.

The ads are Homescapes bathtub or sink with water/green goo or where a man is in bed.... cold with spiders to
get rid of, window to fix (snow coming in window)and a fireplace that needs fixed. They do just as you described.

I’ve sent in screen records of the issue and stated that it almost ALWAYS happens with that d@mn ad. I had an issue with that ad again yesterday in the colosseum (yes I’m on the latest update) - it redirected to the App Store and when I went back to the game it was as if I hadn’t hit finish. I was able to salvage the gems by closing and reopening the game (when it opened the colosseum was back to unfinished), but it also meant sitting through another ad 🤬

[Quil]

Can't stand that ad. It's the one ad that nearly breaks my game 100% of the time. This is also the company that started the 'solve a puzzle' ad, where you see some series of levers and such to pull/push to save someone or something. And those puzzles have nothing to do with the game, it's a tactic they use to try to bring people to their app store page to download the game. When you see something simple and fun, being done wrong, and think you know a better solution it clearly drives some people to download the game to prove it. And it showed in those early app store reviews, they were all bad reviews saying the 'game is nothing like the ad that took them to the game'. They manipulate you in any way the can to get clicks, and forcing you to the app store by going around protections that usually stop it is just the latest method, but one that breaks DV.

[joie1974]

I can’t even get into my Parks. Have tried everything. It just will not load. I have latest update. I do not own twilight tower. So...I am hoping the system may be overwhelmed right now. Shrug.

update. Cleared cache. Closed all apps. Park was up and running this am. I click on DragonVale icon and nothing happens. It just crashes. I have followed all of Deca’s tips, but am truly getting frustrated. I need all the time I v
can get if I am going to get an island. Thanks for allowing me to vent. 😩

[MinyaZ]

Mar 6, 2021 14:05:22 GMT -6 joie1974 said:

I can’t even get into my Parks. Have tried everything. It just will not load. I have latest update. I do not own twilight tower. So...I am hoping the system may be overwhelmed right now. Shrug.

update. Cleared cache. Closed all apps. Park was up and running this am. I click on DragonVale icon and nothing happens. It just crashes. I have followed all of Deca’s tips, but am truly getting frustrated. I need all the time I v
can get if I am going to get an island. Thanks for allowing me to vent. 😩

I'm sorry that you can't get into your park at the moment joie1974.  Have you tried turning your device off and then back on? I know it sounds simple - and you've probably tried it already, but when my game was crashing a while ago, turning it off worked.

The other thing to try - which again you may have already - is to uninstall and reinstall DragonVale. Make sure that your game is saved via Game Centre or Facebook first.

If you have tried everything from Deca's support page, you will need to send a support ticket - top right hand side on the below link.

Deca Crash Support Page