Post by adlerist on Feb 8, 2022 22:13:35 GMT -6
DECA GAMES
If you are having problems with your game and need to contact Deca Games, there are several options:
1. Open a help ticket at Deca’s DragonVale support site
Select DragonVale from the drop down menu and a form will show. Be sure you have your Park ID, Friend ID, and level of your park ready (this will ensure customer service can assist you sooner). If you have attachments, you can add them to your help ticket.
2. Send an email from your game
Options > Email Support
The email associated with your device will be used to contact Deca.
3. If Deca’s support site is down and you need to send attachments, you can email dragonvale@decagames.com (please note support@dragonvale.com is no longer accepting emails). However, Deca has requested players refrain from using this address because it will take longer for them to respond. Only under the rare circumstance that you cannot open your game and the support site is down, should the email address be used.
IMPORTANT: If you contact Deca Games at any of the above options, you will receive an email confirming your request was received, usually within 30 minutes or less. If you do not receive a confirmation email, Deca did not receive your ticket, so you may want to contact them again.
DECA GAMES - OFFICIAL EVENT FAQs
Deca’s DragonVale Events FAQ
Everything you need to know about the current event – start date, finish date, how to earn event currency, it’s all here
DECA GAMES - OFFERWALL FAQ
Offerwall FAQ
Information on the addition of Offerwall to Tolzar’s Optical Oracle on Deca’s support site
DECA GAMES - DV FACEBOOK
Deca’s DragonVale Facebook
Participate in contests, see updates about events, new dragons and more
DRAGONVALE WIKI
DragonValeWiki
This is an invaluable resource of all things Dragonvale. Information on every dragon, buildings, habitats, treats, earning rates, epic dragon primary elements and more.
If you are having problems with your game and need to contact Deca Games, there are several options:
1. Open a help ticket at Deca’s DragonVale support site
Select DragonVale from the drop down menu and a form will show. Be sure you have your Park ID, Friend ID, and level of your park ready (this will ensure customer service can assist you sooner). If you have attachments, you can add them to your help ticket.
2. Send an email from your game
Options > Email Support
The email associated with your device will be used to contact Deca.
3. If Deca’s support site is down and you need to send attachments, you can email dragonvale@decagames.com (please note support@dragonvale.com is no longer accepting emails). However, Deca has requested players refrain from using this address because it will take longer for them to respond. Only under the rare circumstance that you cannot open your game and the support site is down, should the email address be used.
IMPORTANT: If you contact Deca Games at any of the above options, you will receive an email confirming your request was received, usually within 30 minutes or less. If you do not receive a confirmation email, Deca did not receive your ticket, so you may want to contact them again.
DECA GAMES - OFFICIAL EVENT FAQs
Deca’s DragonVale Events FAQ
Everything you need to know about the current event – start date, finish date, how to earn event currency, it’s all here
DECA GAMES - OFFERWALL FAQ
Offerwall FAQ
Information on the addition of Offerwall to Tolzar’s Optical Oracle on Deca’s support site
DECA GAMES - DV FACEBOOK
Deca’s DragonVale Facebook
Participate in contests, see updates about events, new dragons and more
DRAGONVALE WIKI
DragonValeWiki
This is an invaluable resource of all things Dragonvale. Information on every dragon, buildings, habitats, treats, earning rates, epic dragon primary elements and more.