Transferring Your Park

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TRANSFERRING YOUR PARK TO ANOTHER DEVICE

Introduction

There are several ways to back up DragonVale progress and/or transfer that progress to a new device. On iOS (Apple) devices you can use Game Center, Facebook, or Google to save your progress. On Android devices, Facebook and Google are both options. For Kindle users, Facebook can be used to save or transfer progress.


Using Facebook to Transfer a Park (iOS, Android, or Kindle)

If you have connected your park to a Facebook account, you can easily transfer that park to any device. Please follow the steps below to transfer a park using Facebook.


If your park is already connected to Facebook

If you've already connected your park to your Facebook account, you can transfer it to any device simply by opening DragonVale on the new device and signing into Facebook.

Please follow these steps:

● Install DragonVale on the new device and open it.
● Tap the Options icon.
● Tap the "Switch Park" button.
● Tap the Facebook login button (If you are not seeing the Facebook login button, please see this article).
● Enter your email address and password if prompted.

All parks associated with your Facebook account will now be available in the park select menu.


If your park is not yet connected to Facebook

If your park isn't connected to Facebook already, you can connect it by following the instructions below. Once the park is connected to Facebook you'll be able to transfer it to any device.

● Open your current park in DragonVale and tap the “Options” icon.
● Tap the "Switch Park" button.
● Tap the Facebook login button (If you are not seeing the Facebook login button, please see this article).
● If prompted, enter the email address and password associated with your Facebook account.
● Your DragonVale park will now be associated with your Facebook account and you should see your Facebook account info next to the park in the park select menu.

You can now play your current park on any device by signing into your Facebook account in the Options menu of DragonVale. Magical!


Using Game Center to Transfer a Park (iOS Only)

Game Center can be used to back up or transfer a park on iOS devices only. If you are playing on an Android device you can use Facebook or Google, and if you are playing on a Kindle device you would need to use Facebook.

Please follow the steps below to transfer a park using Game Center.


If your park is already connected to Game Center

If your park is already connected to a Game Center account, you can transfer it to any iOS device using the steps below:

● Install DragonVale on the new iOS device and open it.
● Tap the "Options" icon.
● Tap the "Switch Park" button.
● Tap the Game Center login button.
● Enter your Apple ID and password to sign into your Game Center account.
● Any parks associated with your Game Center account will be shown in the Park Select menu.


If your park is not yet connected to Game Center

If your park isn't connected to GameCenter already, you can connect it by following the instructions below. Once the park is connected to Game Center you'll be able to transfer it to any iOS device.

● Tap the Settings icon on your device.
● Scroll down and tap on Game Center.
● Scroll to the bottom of the Game Center menu and tap "Sign Out".
● Open your current park in DragonVale, tap the "Options" icon, then tap the "Switch Park" button.
● Tap the Game Center login button.
● Enter the Apple ID and password associated with your Game Center account.
● Tap yes to confirm that you want to connect the park to Game Center.

Your local park will now be associated with your Game Center account and you'll be able to access that park on any iOS device by singing into your Game Center account.


Using Google to Transfer a Park (iOS or Android)
Google can be used to save or transfer a park on iOS or Android devices. If you are playing on a Kindle, please see the instructions for transferring a park using Facebook.


If Your Park is Already Connected to Google

If you've connected your park to your Google account, you can transfer it to any iOS or Android device using the steps below:

● Install DragonVale on the new device and open it.
● Tap the "Options" icon at the bottom of the screen.
● Tap the "Switch Park" button.
● Tap the Google login button at the top of the Switch Parks menu.
● Choose the Google account you would like to connect to. If you are not currently logged into a Google account on your device, enter the Gmail address and password for the account that your park was being saved with.
● Once you sign into Google your park should be available in the park select menu.


If Your Park is Not Yet Connected to Google

If you would like to associate your park with your Google account, please follow these steps:

● Open DragonVale.
● Tap the "Options" icon at the bottom of the screen.
● Tap the "Switch Park" button.
● Tap the Google login button at the top of the Switch Parks menu. If you are currently logged into Google, please log out first, then tap the button again to log in.
● Choose the Google account you would like to connect to. If you are not currently logged into a Google account on your device, enter the Gmail address and password for the account you would like to connect to.

Once your park is connected to Google it will be backed up automatically and you can restore it on any device by signing into Google within DragonVale.


Transferring a Park Without Facebook, Game Center, or Google
If your park isn't being saved with Game Center, Google, or Facebook, please send us an email at [e-mail] , or submit a support ticket.

Please include the park ID of the park you need transferred, as well as the new park ID that appears when you install DragonVale on the new device.


Finding Your Park ID

To find your park ID:

● Open DragonVale
● Tap the "Options" icon at the bottom of the screen
● Tap the "Park ID" button
● Write the park ID down and send it to us, or send a screenshot if you prefer

Once we have both park IDs we can replace the new park with your existing park.


THERE’S NEW INFORMATION ABOUT LOSING ALL GC FRIENDS IF A PLAYER SWITCHES FROM iOS TO ANDROID — I’ve been trying to get Deca to add this to their support page (where the above info is from), but they have yet to do so, and I have a feeling they’ll never do it. They pretty much ignore all iOS issues. So I think it’s imperative this info is added here. I’ll write it up when I have a chance.