UPDATE: the DragonVale Facebook team has reported that players who manually update their permissions are reappearing in their friends’ games. If you have FB friends, please ensure your permissions are active so you’ll be showing in their Friends list.
For now, Deca will be posting the instructions to activate FB permissions on all their DV social sites. Hopefully, more FB players will see it, so more FB friends will be restored to your game.
Here are the visual instructions to activate permissions for iOS and browser (will add these images to yesterday’s PSA post):
PSA: Deca posted its response to the Facebook friends glitch on Discord.
These instructions are the same as the ones posted earlier. If screenshots for these steps are helpful, please see the previous post.
Deca is still working on the Facebook friends issue, but they do not know if they’ll be able to resolve it. Therefore, this is the only solution right now. Please pass this information on to your FB friends. Thank you!
Well, guess I've totally messed up now! Like many of you have also experienced, some of my facebook friends are gifting me but I can't return as those send options are grayed out. Obviously they are still playing daily, even if they don't appear in my master friends' list within the game . I was following the browser instructions, and although my settings showed DragonVale as Active and set to Friends List ON, I thought I'd try toggling the Friends Lists option OFF and then back ON in an effort to "refresh" the setting. Nope, wrong thing to do as now the Friends List is totally gone and I can find no way to bring it back.
Weirdly enough the Friends List option in settings is still there on my iPhone, and still turned ON; however, the facebook friends are still missing even on IOS with that setting enabled. The Friends List toggle switch is absent in my browser, on the facebook mobile app and on my Android tablet.
All the friends I've added within DV are still showing up, so at this point I'm going to try contacting my missing facebook friends to ask them to add me via DV. I hate not being able to return their gifts!!!
Main Park ID jerkymom #8851 Baby Park 1 Jmom2 #9518 Baby Park 2 Jmom3 #2459
Message me if you add my parks so I can add you back.
Well, guess I've totally messed up now! Like many of you have also experienced, some of my facebook friends are gifting me but I can't return as those send options are grayed out. Obviously they are still playing daily, even if they don't appear in my master friends' list within the game . I was following the browser instructions, and although my settings showed DragonVale as Active and set to Friends List ON, I thought I'd try toggling the Friends Lists option OFF and then back ON in an effort to "refresh" the setting. Nope, wrong thing to do as now the Friends List is totally gone and I can find no way to bring it back.
Weirdly enough the Friends List option in settings is still there on my iPhone, and still turned ON; however, the facebook friends are still missing even on IOS with that setting enabled. The Friends List toggle switch is absent in my browser, on the facebook mobile app and on my Android tablet. All the friends I've added within DV are still showing up, so at this point I'm going to try contacting my missing facebook friends to ask them to add me via DV. I hate not being able to return their gifts!!!
Oh, this is really bad. I’m so sorry this happened to you!
Just so I understand:
(1) You said your 'Friends List is totally gone' but the players you added through the in-game friending system are still in your game. Where are they showing?
(2) All your FB friends who were visible in your Gifts menu (because they had gifted you gems/treats, but you couldn’t reciprocate because they’re greyed out) are no longer showing in Gifts, correct?
(3) You can’t toggle the Friends switch back on because it’s now missing from the iOS and Android FB apps and the browser?!
I’ll let Deca and the Game Reps know right away, while I await your reply. You can message me if that’s preferred. I messaged you back earlier, unrelated to this, of course.
Well, guess I've totally messed up now! Like many of you have also experienced, some of my facebook friends are gifting me but I can't return as those send options are grayed out. Obviously they are still playing daily, even if they don't appear in my master friends' list within the game . I was following the browser instructions, and although my settings showed DragonVale as Active and set to Friends List ON, I thought I'd try toggling the Friends Lists option OFF and then back ON in an effort to "refresh" the setting. Nope, wrong thing to do as now the Friends List is totally gone and I can find no way to bring it back.
Weirdly enough the Friends List option in settings is still there on my iPhone, and still turned ON; however, the facebook friends are still missing even on IOS with that setting enabled. The Friends List toggle switch is absent in my browser, on the facebook mobile app and on my Android tablet. All the friends I've added within DV are still showing up, so at this point I'm going to try contacting my missing facebook friends to ask them to add me via DV. I hate not being able to return their gifts!!!
Oh, this is really bad. I’m so sorry this happened to you!
Just so I understand:
(1) You said your 'Friends List is totally gone' but the players you added through the in-game friending system are still in your game. Where are they showing?
(2) All your FB friends who were visible in your Gifts menu (because they had gifted you gems/treats, but you couldn’t reciprocate because they’re greyed out) are no longer showing in Gifts, correct?
(3) You can’t toggle the Friends switch back on because it’s now missing from the iOS and Android FB apps and the browser?!
I’ll let Deca and the Game Reps know right away, while I await your reply. You can message me if that’s preferred. I messaged you back earlier, unrelated to this, of course.
I'll reply here in case someone else has the no so brilliant idea to toggle the Friends List like I did. Hopefully I won't add to the confusion while attempting to clarify.
(1) The 'Friends List' I was referring to is next to the toggle switch in "Settings/Apps and Websites/Logged in with Facebook". That option and the toggle switch were gone in my browser on the Facebook site and on my Android tablet through the Facebook app, but were still there in IOS. THE LIST AND TOGGLE SWITCH HAVE SINCE RETURNED TO ALL PLATFORMS. I have no idea why that happened.
(2) Yes, only the FB friends WHO SENT GIFTS showed up in the Social/Gifts menu. I could accept their gifts but could not reciprocate (Free Gift buttons were greyed out). However, those FB friends who gifted me DO NOT SHOW UP in the Friends List in the Social menu.
(3) NO, the switch is NO LONGER MISSING on any platform, and the Friends List is set to "ON"
I have messaged the FB friends I can't reciprocate to since the glitch and asked them to friend me within DV. All my friends added through the in-game system are visible and working perfectly.
Main Park ID jerkymom #8851 Baby Park 1 Jmom2 #9518 Baby Park 2 Jmom3 #2459
Message me if you add my parks so I can add you back.
Maybe this is FB’s way of quietly removing itself from DV, and letting the DV in-game friending system reign as the only way to reliably add friends.
I’m still so very thankful DV friending was added last year.
Absolutely agree that DV in-game friending was an awesome addition!!! Many players were disenchanted with FB and didn't like being forced to have an account just to have friends in DV. Other Android users like me never had access to Game Center so we had to rely on adding people we didn't know to FB. The DV in-game friending system rocks!!!
Main Park ID jerkymom #8851 Baby Park 1 Jmom2 #9518 Baby Park 2 Jmom3 #2459
Message me if you add my parks so I can add you back.
adlerist, re the FB shambles above, and DECA’s excellent efforts to help (when the prob is not theirs) You may already have done this, but I think perhaps to underline it, could you please as our rep, let DECA know how much we all appreciate the in-game friending option; for all sorts of reasons, some listed by Valer’s above, it’s a so much better option than FB friending. IMO it rescued the game, to a large degree. And anything that keeps us out of FB clutches is Gooood 😈
Post by grandpakenny on Jun 26, 2020 16:46:40 GMT -6
I know FB is BIG W/lots of ppl, but I guess I’m just an old fuddy-duddy...if I wanna know how my kids or friends (most of whom have FB accounts) are doing or if I wanna tell them something, I pick up my phone and call them. But I do text too...
During the past few days my park has opened with the old screen and has taken at least ten minutes to load. Trawling my park to collect usually means it crashes just before the last couple of islands, but when it re-opens it's now with the current event screen and loads as quick as it ever has. If I go back to the game later, the same thing happens, slow load with the old screen, crash, open with current screen normal quicker load time.
Am I the only person having this problem. I have reported to DECA from within the game, but so far no response (but it would be weekend there, so I don't expect anything for a couple of days).
Post by DragonMoonX on Jun 29, 2020 12:40:34 GMT -6
I've been having that problem too. For some reason it loads the old screen from the Easter event, which takes a very long time to load. There were also a lot of crashes at the time, but today things are working better.
We share our physical lives with those in spirit. For life, like love, never dies. Love knows no limits, not even death.
I know FB is BIG W/lots of ppl, but I guess I’m just an old fuddy-duddy...if I wanna know how my kids or friends (most of whom have FB accounts) are doing or if I wanna tell them something, I pick up my phone and call them. But I do text too...
I know FB is BIG W/lots of ppl, but I guess I’m just an old fuddy-duddy...if I wanna know how my kids or friends (most of whom have FB accounts) are doing or if I wanna tell them something, I pick up my phone and call them. But I do text too...
What... you mean like... TALK to people?! 😮🙀😱
LOL!!!😆
I know...what a concept eh?
Last Edit: Jun 30, 2020 0:08:05 GMT -6 by grandpakenny
New app update available on ios this morning, it only says 'bug fixes'. I wonder what was fixed?
Hopefully, it’s to resolve the issue cecilia and DragonMoonX mentioned. I saw some players post about the glitch on Discord last week.
Having not heard from DECA about my old snails-pace opening screen, I decided to take what I always find a nerve wracking step of deleting the app and re-installing. After one very slow current opening screen (Oh! No! WHAT have I DONE?!)it was back to normal.
This morning however, I had the strange situation where collecting from the first couple of islands had a stream of donuts heading up to the right, adding to my T'Ashen count, and then gradually this was replaced with the normal magic stars heading to the left.
What was that all about?
Also, while I'm asking for answers - Until recent IOS updates, it was possible to check for updates with an 'update' button at the bottom of the App Store screen, but then that disappeared. This morning as there was no update button, I searched for Dragonvale, thinking it would show an available update, but it only gave me the option to 'Open'. Dragging the screen down did nothing, but I suppose I may already have the updated version (with donuts?)after re-installing the game late last night.
cecilia “Also, while I'm asking for answers - Until recent IOS updates, it was possible to check for updates with an 'update' button at the bottom of the App Store screen, but then that disappeared. This morning as there was no update button, I searched for Dragonvale, thinking it would show an available update, but it only gave me the option to 'Open'. Dragging the screen down did nothing, but I suppose I may already have the updated version (with donuts?)after re-installing the game late last night.
Cecilia at the Duckpond”
Tap on the AppStore icon then tap on your profile picture at the top right. You will get a list of recently updated apps and occasionally some that are ready to update. To check if an update is needed on a particular app, tap “purchased” just below your name. Enter the app’s name in the search box. Select the app to see if it needs an update.
When I did this to manually check DV, it did show an update was available but the app was not in the list of recently updated or ready to update. I checked other apps and found one more that needed an update that was also missing from the list. I do have auto updates turned on so I was surprised to see apps needing to be updated.
Edit: I went through my apps list to check my most used apps and found 6 apps so far that needed updates. The updates showed ready from 6 hours ago to 6 days ago. I checked online and it’s an Apple issue affecting iPads, iPhones and Macs.
Having not heard from DECA about my old snails-pace opening screen, I decided to take what I always find a nerve wracking step of deleting the app and re-installing. After one very slow current opening screen (Oh! No! WHAT have I DONE?!)it was back to normal.
If you delete the DV app and download, the latest version of the app should be installed. Are you running DV version 4.19.2? You said your game went 'back to normal'. Has the update resolved the incorrect splash screen and slow load time? This update may not address the problem.
This morning however, I had the strange situation where collecting from the first couple of islands had a stream of donuts heading up to the right, adding to my T'Ashen count, and then gradually this was replaced with the normal magic stars heading to the left.
This is normal. When I collect from habitats, I earn Ts’aishen’s Abundant Essence and event currency until I’ve reached their daily caps.
Until recent IOS updates, it was possible to check for updates with an 'update' button at the bottom of the App Store screen, but then that disappeared. This morning as there was no update button, I searched for Dragonvale, thinking it would show an available update, but it only gave me the option to 'Open'. Dragging the screen down did nothing, but I suppose I may already have the updated version (with donuts?)after re-installing the game late last night.
I checked other apps and found one more that needed an update that was also missing from the list. I do have auto updates turned on so I was surprised to see apps needing to be updated.
Edit: I went through my apps list to check my most used apps and found 6 apps so far that needed updates. The updates showed ready from 6 hours ago to 6 days ago. I checked online and it’s an Apple issue affecting iPads, iPhones and Macs.
I don’t believe this is a glitch. iOS users need to refresh to see the latest updates, even if Automatic Updates is turned on:
(1) Open the App Store app (2) Click on your icon in the upper right corner to access your Account (3) Pull down on the screen to refresh (4) Under Recent Updates, all the available app updates will now show. DragonVale should be listed. The latest DV update is version 4.19.2.
To Android users, version 4.19.2 is not yet available in the Play Store.
adlerist , re the FB shambles above, and DECA’s excellent efforts to help (when the prob is not theirs) You may already have done this, but I think perhaps to underline it, could you please as our rep, let DECA know how much we all appreciate the in-game friending option; for all sorts of reasons, some listed by Valer’s above, it’s a so much better option than FB friending. IMO it rescued the game, to a large degree. And anything that keeps us out of FB clutches is Gooood 😈
Thanks🌻
I let Deca know the forum greatly appreciates all their ongoing work with the FB issue. Also, I told them members are converting their FB friends to the far superior and beloved in-game friending system to prevent the loss of FB friends in the future. And members are adding new friends with their Friend IDs only.
Unfortunately, FB has become an extra, unnecessary step that opens up the opportunity for glitches and lost friends. It doesn’t make any sense to depend on a third party, sketchy middleman to maintain our friendships.
***********
Since missing friends looks to be an ongoing topic in the future (until FB and GC are no longer used), I’m adding this Missing Friends link from Deca’s DV support page to the Encyclopaedia Dracontine. It includes information on restoring DV friends for both Facebook and Game Center. And I’ll also link last week’s post about the latest FB permissions solution.
I never had a FB account...it’s a privacy issue with me...and what with the compromises they’ve had in the past ... and now this... 🤮
Same. FB has a lot of advantages, and I understand why people use it. I have no criticism about FB users; it’s the people behind FB who are in question.
As much as I wanted to add DragonVale friends, I absolutely refused to be forced into FB. So when in-game friending was finally introduced, it completely reinvented DV for me. What a hallelujah moment.
Friend ID: adlerist#5274
'... overwhelming goodwill, and witty humour, profound grace and compassion blended with the spice of relentless taunts.'
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