Has this been mentioned yet? When I collected hidden items they didn't give me anything. They just disappeared with no Iceberries. I don't mind too much since it's only 15 Iceberries but just mentioning it in case no one's posted about it yet.
There have been a handful of reports about this bug. It’s not affecting many players. Did this occur in your park? I can give Deca your Friend ID so they can review your game and try to recreate the bug. But if it’s not occurring in your park, it’ll be misleading.
If it is occurring in your park, we have several questions:
1. Does the bug only occur with presents? Only presents don't payout? 2. You said you’re not losing a lot of Iceberries, so I take it you still have Sandakloz, and he is paying out Iceberries. Is this correct? 3. Does the border around the Visitors icon disappear? 4. Do the tapable presents all disappear, or do some stay in your game? If so, which one(s)?
Thank you for the help!
It is occurring in my park, as I said. Kaleni#0146.
1 and 2. I only had presents left to find at the time. I don't know about Santa. 3. Momentarily. Then it came back again. 4. The three presents I selected all disappeared with no Iceberry output.
I'll update this when I have a chance to play today. Thank you!
Update: It seems to be working fine after reset. It was probably a result of the bugged double day. Also, thanks to DECA for giving a second double day as compensation!
Last Edit: Dec 20, 2023 16:50:17 GMT -6 by kaleni#0146
Something like that happened to me a couple years ago, only it was on a much smaller scale. It was during a time when I was using public WiFi at the local visitor center in order to get online and play DragonVale. This was back in the day when Backflip Studios was still in charge the game. I remember playing the game and seeing that my park level had risen while I was away. This happened a couple times, treats were missing and dragons were at higher levels, but not much else had changed.
What's weird is that one of the people I knew who worked at the visitor center mentioned finding me and friending me on Facebook. This lead to a discussion about Facebook games, including DragonVale, which she said she also played. Now, people who know me know that I don't do social media. The only reason I made a Facebook account was so I could play games. So for this person, who doesn't even know me that well beyond being casual acquaintances, to approach me out of the blue and be like, I found you on Facebook and we both play DragonVale right when all of these weird things started happening in my park seemed a little strange.
She even asked me what my Facebook name is, saying something like, "You're Rian Ruby, aren't you?" Which is correct. That's my fake name on an empty account made only for gaming purposes. I remember thinking how strange that she would know that.
The changes in my park continued to randomly pop up after that, but they were always something small, like gaining a level or two when I'd been away from my game for a while. Or sometimes I would return to find double XP running just like you described. Eventually it stopped and hasn't happened for a long time. But I always thought it was kind of strange. I honestly wondered if someone had hacked my park since I was using public WiFi. But since it hasn't happened for a couple of years, eventually it slipped my mind until reading your post just now.
That is so creepy! It sounds just like what happened with me (except for the Facebook stuff -- yikes, that is really strange.) It's such a weird feeling to know that someone has been in your park! I hadn't thought of public wifi possibly being the culprit but that makes a lot of sense. My iPad pretty much stays at home, but I did take it to the phone store the night before this all happened to buy a new charger, and Dragonvale could very well have been open in the background when I did. Maybe it could've happened then?
My problem seems solved for now -- I took hawk's advice and changed my passwords, and DECA unpaired my park, so it's a local park for now. I just hope that when I pair it up again the person doesn't come back!
Although I have an iPhone, I use my iPad Pro (5th Gen) w/2TB (1.96 available) exclusively. That should be plenty of available memory, doncha think? I only have 1 park.
Yup, that’s plenty of memory. I have similar stats with the same device. The issue isn’t with your iPad Pro or other players’ devices. The ad needs to be removed. If you can identify the advert by providing the name and ad provider, it can be pulled.
Also, check the General DragonVale thread. There’s a new update that may help address the ad issue. No promises it’ll work, but there's nothing to lose by giving it a try.
Any tips for fixing these ads that crash DV? Spent the last 30 mins trying to play my daily ads (Tolzar, Gem, Ts'aishen). So many ads crash as they load, and so many more crash after watching the 5min stupid ad.
Wish Apple had better ad reporting/quality control.
On the same note, if this doesn't improve, does an ad-blocker still allow you to get the in-game rewards for 'playing' an ad?
Any tips for fixing these ads that crash DV? Spent the last 30 mins trying to play my daily ads (Tolzar, Gem, Ts'aishen). So many ads crash as they load, and so many more crash after watching the 5min stupid ad.
Wish Apple had better ad reporting/quality control.
On the same note, if this doesn't improve, does an ad-blocker still allow you to get the in-game rewards for 'playing' an ad?
Cesspit#5766
I’ve reported the ongoing ad issues to Deca several times. Most recently yesterday, after vampiresherri reported it on the event thread. (I’ve tagged Vampiresherri so they’ll have this info and update.) The DV team are aware of the problem, and they’ll continue to investigate the source of the crashes.
Ad blockers shouldn’t affect the ads you receive in the game or the rewards.
Unfortunately, there isn’t much players can do to avoid ad crashes or problematic ads. But I’ll list some of the actions that players can take, and hopefully, that will help until Deca can find a solution.
1. Report Ads. If you can provide the name of the ads and the ad providers (see this post on this thread for screenshots on how to locate the ad provider), I can request the removal of those ads. With the problematic ads pulled, other adverts that do not cause crashes can appear instead.
2. DV version 4.30.1. The latest DV update was released a little over a week ago (see this post on General DragonVale for details). The update included changes to ad integration that could help the iOS ad crashes. I’m a little sceptical that an update will resolve the issue. But you’ve got nothing to lose by trying. The update doesn’t cause any problems or bugs. Lots of players have downloaded it without any issues.
3. Device/model. Different platforms and different devices/models can receive different adverts. I have an iPad Pro, iPhone, and Android phone. The ads I receive on Android, I do not receive on the Apple devices. The iPad Pro and iPhone have a little overlap, but many ads are different. Even an iPad and an iPad Pro can receive different adverts. If you have another device, you may want to see if the ads will play.
4. IP address. Since the adverts you receive are based on your location, if you have access to a VPN, you can change your IP address to a different country. Those ads may be better for your device. You could select a different city in your country, but that may not be enough to make a difference.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
Any tips for fixing these ads that crash DV? Spent the last 30 mins trying to play my daily ads (Tolzar, Gem, Ts'aishen). So many ads crash as they load, and so many more crash after watching the 5min stupid ad.
Wish Apple had better ad reporting/quality control.
On the same note, if this doesn't improve, does an ad-blocker still allow you to get the in-game rewards for 'playing' an ad?
Cesspit#5766
I’ve reported the ongoing ad issues to Deca several times. Most recently yesterday, after vampiresherri reported it on the event thread. (I’ve tagged Vampiresherri so they’ll have this info and update.)
Thanks for the tips and info Adlerist 😊 unfortunately I think I’ve done everything I can with this - I’m on my most up to date update and I don’t have another VPN and I can’t play on any other device. But here’s hoping Deca can get this sorted 🤞🏻
Last Edit: Dec 29, 2023 15:37:49 GMT -6 by MinyaZ: Fixed quote
No doubles in my park at reset today. I’ve reloaded a couple times to see if it’s just me.
I reported this. Not sure what is going on with Deca and Double Day for this event. There was a hiccup last week and it seemed to have messed everything up since then.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
Posts: 173 Platform: iPhone but DV friend me please :) Currently Sharing: Going after Twins and Pedestals Accepting New Gifts: All gem + food friends accounted for
Any updates on the compensation fot the event closing and losing the claims in the caves?? At this point I don't care about the history as I've rebred over 10 that I need. But I lost 6 paid and the free runestone and have 11 useless claims in my inbox.
DV Friend :: DerekB#9252 Baby park :: DerekB2#6290
Any updates on the compensation fot the event closing and losing the claims in the caves?? At this point I don't care about the history as I've rebred over 10 that I need. But I lost 6 paid and the free runestone and have 11 useless claims in my inbox.
The reps have been regularly asking for updates on the RBC snafu: if/when the Egg History will be restored, when claims will be reinstated, and when caves that were prematurely closed will be reactivated.
The only news we’ve received is that the DV Team is discussing compensation. This would likely include the loss of the Runestones / closed caves / lost claims. No details about the Egg History. I really hope Deca can address this soon. I know the holidays caused some delays, but it’s so unfortunate that this wasn’t resolved earlier.
For players who spend money on Runestones, ensuring that they are fairly compensated and receive everything they lost (and more) needs to be at the top of the list. I’ll ask Deca again, but so far there hasn’t been any news.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
HELP!!! I’ve lost a bunch of friends! I’ve tried signing off and back on to Game Center, which has worked in the past but now doesn’t…PLEASE 🙏
Sometimes, the DV friends list populates late or doesn’t populate at all. Usually, force closing the game, restarting, waiting a couple of minutes, then opening Social (or the co-op if you’re trying to co-op breed with a friend) will bring back your friends list.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
HELP!!! I’ve lost a bunch of friends! I’ve tried signing off and back on to Game Center, which has worked in the past but now doesn’t…PLEASE 🙏
Sometimes, the DV friends list populates late or doesn’t populate at all. Usually, force closing the game, restarting, waiting a couple of minutes, then opening Social (or the co-op if you’re trying to co-op breed with a friend) will bring back your friends list.
Tried it, it worked!!! Thank you!!!
Gosh, I thought I had already thanked you… 😳. Oh well, you always come through. THANKS!!!
Two crashes this morning, one on startup and one when a new gift arrived on the Social pages. My game often crashes when new gifts from friends arrive. I will report this to Deca. They should take a look.
I’m unable to claim from my tutorial runic breeding cave. My account was hit very early on by the bug that lost me the tutorial cave for breeding. Now that I have a dragon I want, even though the RBC says I have a claim available, it wants a rune anyways. (I’d share a screenshot, but it’s not obvious how to add one from my phone)
All the RBC info says I can claim even after the cave is inactive. I assume this inability to claim is due to the bug that killed my tutorial cave? Is this what others are seeing too?
I’m unable to claim from my tutorial runic breeding cave. My account was hit very early on by the bug that lost me the tutorial cave for breeding. Now that I have a dragon I want, even though the RBC says I have a claim available, it wants a rune anyways. (I’d share a screenshot, but it’s not obvious how to add one from my phone)
All the RBC info says I can claim even after the cave is inactive. I assume this inability to claim is due to the bug that killed my tutorial cave? Is this what others are seeing too?
If you use the Runestone you received on Wednesday for compensation to activate the tutorial cave, you’ll be able to claim a dragon from that cave. The bug deactivated the caves and restored them to their original state (unactivated). That’s why the claim button is greyed out. Usually, when a cave is activated, the claim button remains active after the cave expires. The bug changed that.
To add images on the Forum from your device, you can use the Attachments feature, but this will only be available during the Snowy Winter Ball event (Attachments was enabled for a Forum contest). After the event, you can post pics by using a third-party image host like imgpile, Imgur, Google Drive, etc. Here are instructions on how to use Imgur. For future reference, the instructions are on the Home page under DV Help Desk > Forum Help > Post Images.
Let us know if you have any more questions about DV, the Forum, or the Help Desk. Thank you!
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
If you use the Runestone you received on Wednesday for compensation to activate the tutorial cave, you’ll be able to claim a dragon from that cave.
Ah, gotcha. This is my first winter event so I didn’t know how many runestones to expect. I must have missed the info that Wednesday’s runestone was compensatory. Thanks for the clarification.
Two more crashes today resulting in 8 gems lost. The opening daily reward was 6 gems but the game crashed BEFORE I could click on the button to double the award by watching an ad. The game crashed again AFTER I clicked on another coliseum ad opportunity. Whack-A-Mole game management continues as Deca attempts to squeeze more money out of the DragonVale community by offering more and more ad opportunities which then crash the game. This endless quest for more money is going to come back to bite Deca in the a$$.
Two more crashes today resulting in 8 gems lost. The opening daily reward was 6 gems but the game crashed BEFORE I could click on the button to double the award by watching an ad. The game crashed again AFTER I clicked on another coliseum ad opportunity. Whack-A-Mole game management continues as Deca attempts to squeeze more money out of the DragonVale community by offering more and more ad opportunities which then crash the game. This endless quest for more money is going to come back to bite Deca in the a$$.
I've had this happen before, as have other people. I and others have found 25 gems in the gifts list afterwards (I guess the game thinks it was a day when you get the milestone gem gift of 25 gems), so we actually benefited out of it. Have you checked your gifts?
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