Two more crashes today resulting in 8 gems lost. The opening daily reward was 6 gems but the game crashed BEFORE I could click on the button to double the award by watching an ad. The game crashed again AFTER I clicked on another coliseum ad opportunity. Whack-A-Mole game management continues as Deca attempts to squeeze more money out of the DragonVale community by offering more and more ad opportunities which then crash the game. This endless quest for more money is going to come back to bite Deca in the a$$.
Obijuan, you posted about the Double Rewards crashes on the event thread several weeks ago. I replied to you and explained the bug and how it’s actually helpful for players. In my response, I linked a post that has screenshots and goes into detail about the bug’s benefits.
As Kaleni mentioned, please check your Gifts. And please review the post that I linked above and the post on this thread that describes the bug. Enjoy the extra gems while you can. You should be able to get that Omegatat soon!
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
Two more crashes today resulting in 8 gems lost. The opening daily reward was 6 gems but the game crashed BEFORE I could click on the button to double the award by watching an ad. The game crashed again AFTER I clicked on another coliseum ad opportunity. Whack-A-Mole game management continues as Deca attempts to squeeze more money out of the DragonVale community by offering more and more ad opportunities which then crash the game. This endless quest for more money is going to come back to bite Deca in the a$$.
I've had this happen before, as have other people. I and others have found 25 gems in the gifts list afterwards (I guess the game thinks it was a day when you get the milestone gem gift of 25 gems), so we actually benefited out of it. Have you checked your gifts?
I received 25 gems for checking in at least several days ago, but not today. I think the problem with ads comes down to sloppy rushed programming. Deca’s DragonVale ad interface is underdeveloped and faulty. There is no way a problematic ad should be able to bring down the entire game. The error must be trapped and confined by whatever interface exists between the ad and the game, not allowed to run amuck into the game where it can do real damage. Deca needs to take a hard look at DragonVale’s ad interface and do whatever is necessary to keep the advertising runtime instance completely separate from the game runtime instance. The ad should only communicate a success or failure to the game with an initial default value set to one or the other. If the ad blows up then the ad instance cleans up the mess and reports a failure to the game via the ad/game interface. I would be very surprised if this is beyond the capabilities of Apple’s iOS programming language and API.
Two more crashes today resulting in 8 gems lost. The opening daily reward was 6 gems but the game crashed BEFORE I could click on the button to double the award by watching an ad. The game crashed again AFTER I clicked on another coliseum ad opportunity. Whack-A-Mole game management continues as Deca attempts to squeeze more money out of the DragonVale community by offering more and more ad opportunities which then crash the game. This endless quest for more money is going to come back to bite Deca in the a$$.
Obijuan, you posted about the Double Rewards crashes on the event thread several weeks ago. I replied to you and explained the bug and how it’s actually helpful for players. In my response, I linked a post that has screenshots and goes into detail about the bug’s benefits.
As Kaleni mentioned, please check your Gifts. And please review the post that I linked above and the post on this thread that describes the bug. Enjoy the extra gems while you can. You should be able to get that Omegatat soon!
Yes, I read the post and no, I have not received 25 gems as a result of today’s crashes. My game crashes daily (with or without ads being involved) and the 25 gems would be a nice compensation, but it only occurs sporadically with a few weeks between gem deposits. It’s not like I actually need the gems anyway. It’s the aggravation that comes from using a chronically unstable computer program. Is Deca admitting they can’t fix the problems by giving away free gems? I would like to think Deca has the talent and resources to fix the problems at their source.
Obijuan, you posted about the Double Rewards crashes on the event thread several weeks ago. I replied to you and explained the bug and how it’s actually helpful for players. In my response, I linked a post that has screenshots and goes into detail about the bug’s benefits.
As Kaleni mentioned, please check your Gifts. And please review the post that I linked above and the post on this thread that describes the bug. Enjoy the extra gems while you can. You should be able to get that Omegatat soon!
Yes, I read the post and no, I have not received 25 gems as a result of today’s crashes. My game crashes daily (with or without ads being involved) and the 25 gems would be a nice compensation, but it only occurs sporadically with a few weeks between gem deposits. It’s not like I actually need the gems anyway. It’s the aggravation that comes from using a chronically unstable computer program. Is Deca admitting they can’t fix the problems by giving away free gems? I would like to think Deca has the talent and resources to fix the problems at their source.
Deca can fix the problem. I highly doubt it's outside their skill range when they created Double Rewards. A bug that provides players with extra gems isn’t as high a priority as other issues. They do not have a gigantic team, so it’s likely easier for them to focus on more serious problems than worrying about players getting 20 extra gems every couple of weeks.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
Yes, I read the post and no, I have not received 25 gems as a result of today’s crashes. My game crashes daily (with or without ads being involved) and the 25 gems would be a nice compensation, but it only occurs sporadically with a few weeks between gem deposits. It’s not like I actually need the gems anyway. It’s the aggravation that comes from using a chronically unstable computer program. Is Deca admitting they can’t fix the problems by giving away free gems? I would like to think Deca has the talent and resources to fix the problems at their source.
Deca can fix the problem. I highly doubt it's outside their skill range when they created Double Rewards. A bug that provides players with extra gems isn’t as high a priority as other issues. They do not have a gigantic team, so it’s likely easier for them to focus on more serious problems than worrying about players getting 20 extra gems every couple of weeks.
I attempted to watch two Tolzar ads last night and one more just now. All three crashed with no EC provided. And no gems have shown up in Gifts. I don’t want the gems anyway. It further degrades the value of gems in the game. A broken ad system is a more serious problem for players who rely on Tolzar’s ads to provide additional EC without having to spend real money.
The latest Royal match ad has been a PITA for me. The animated portion is rather long and ends a page with mostly black background showing a centered Royal match icon atop a tableau of six Royal match “puzzles”. There’s no “Done” or X to dismiss the ad. If I tap the screen, I get a second page with a Royal match banner in the top half with “Done” in the upper left corner and the bottom has an AppStore-esque “Get” button. Tapping “Done” brings me back to the screen with the black background (still no “Done” or X option to dismiss). Neither screen has an info option for me to collect the info to report a problematic ad. Tapping Get prompt you to accept game installation. Sometimes toggling back and forth pops me back into the game but, more often, I’ll get stuck on the black background screen and have to force quit the game
Am I missing some trick to get back into DragonVale? Thought I’d check with folks in case it’s an oops on my end…
The latest Royal match ad has been a PITA for me. The animated portion is rather long and ends a page with mostly black background showing a centered Royal match icon atop a tableau of six Royal match “puzzles”. There’s no “Done” or X to dismiss the ad. If I tap the screen, I get a second page with a Royal match banner in the top half with “Done” in the upper left corner and the bottom has an AppStore-esque “Get” button. Tapping “Done” brings me back to the screen with the black background (still no “Done” or X option to dismiss). Neither screen has an info option for me to collect the info to report a problematic ad. Tapping Get prompt you to accept game installation. Sometimes toggling back and forth pops me back into the game but, more often, I’ll get stuck on the black background screen and have to force quit the game
Am I missing some trick to get back into DragonVale? Thought I’d check with folks in case it’s an oops on my end…
I also have a Royal Match ad that after the King is attacked by the snake it goes to a mostly black screen with six Royal match puzzles. If I wait 20-30 seconds, it will change to another image which has a 15 second timer on the bottom left and then the X appears in the top right hand corner.
I don’t know if this will work for you, but may be worth trying.
Post by vampiresherri on Jan 8, 2024 11:18:23 GMT -6
I’ve also been having the problem with Tolzars tower. I can’t watch any ad without the game crashing- and when I reload, the tower either shows no videos available, and no EC is awarded, or it counts I’ve watched an ad but no rewards are given. Really frustrating because I’m missing EC from every day during the event ( I don’t watch the ads outside of events coz what’s the point?) and I’ve sent tickets and emailed about 3 times since Christmas but no reply. I was trying to keep track of which ads it happens on but now that it’s pretty much every one, it’s too difficult to keep track. And again- now I’m down 150 EC for regular days and 300 EC for every double day.
Deca can fix the problem. I highly doubt it's outside their skill range when they created Double Rewards. A bug that provides players with extra gems isn’t as high a priority as other issues. They do not have a gigantic team, so it’s likely easier for them to focus on more serious problems than worrying about players getting 20 extra gems every couple of weeks.
I attempted to watch two Tolzar ads last night and one more just now. All three crashed with no EC provided. And no gems have shown up in Gifts. I don’t want the gems anyway. It further degrades the value of gems in the game. A broken ad system is a more serious problem for players who rely on Tolzar’s ads to provide additional EC without having to spend real money.
It appears you’ve changed the topic from the Double Rewards bug to adverts. These are separate issues.
The Double Rewards crash is not a problem with ads. It’s a problem with the Double Rewards feature. When I replied to you on Friday, and several weeks ago on the event thread, it was regarding the Double Rewards crash. The Daily Reward gems are not lost when the game crashes. As mentioned before, if you didn’t receive the gems in your Gifts ('Your Reward for Checking In'), they were added to your gem total. See this post for screenshots.
If an ad is causing problems, please report it. The process is the same as before. If you have the name of the ad and the ad provider, it can be removed. There’s more information on how to report an advert and how to find the ad provider on the first post of this thread if you or other players need it.
Also, I sent you a message. Could please take a look at it and see if it helps? Thanks!
Last Edit: Jan 8, 2024 13:51:59 GMT -6 by adlerist
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
I’ve also been having the problem with Tolzars tower. I can’t watch any ad without the game crashing- and when I reload, the tower either shows no videos available, and no EC is awarded, or it counts I’ve watched an ad but no rewards are given. Really frustrating because I’m missing EC from every day during the event ( I don’t watch the ads outside of events coz what’s the point?) and I’ve sent tickets and emailed about 3 times since Christmas but no reply. I was trying to keep track of which ads it happens on but now that it’s pretty much every one, it’s too difficult to keep track. And again- now I’m down 150 EC for regular days and 300 EC for every double day.
I reported this issue again with Deca and passed on screenshots of posts by vampiresherri, lalu, and obijuan. I haven’t heard anything new about the ads. All I can do is continue to bug Deca about it every week. When there’s an update, I’ll let everybody know. It wasn't that long ago that ads didn't work for me either, so I know how frustrating and thoroughly aggravating it is to lose EC and other resources through buggy adverts. So sorry about that.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
The Vale’s Rift Gate has three slots for moving dragons to the Rift and back but the Gate still only accepts two dragons. Is that third slot only for show, still under construction, or (horrors) a bug?
The Vale’s Rift Gate has three slots for moving dragons to the Rift and back but the Gate still only accepts two dragons. Is that third slot only for show, still under construction, or (horrors) a bug?
It has always been like that. It is possible that Backflip may originally have had ideas of creating an extra slot for another dragon, but it has never happened.
Post by kaleni#0146 on Jan 11, 2024 4:03:11 GMT -6
My friends list keeps disappearing. 9 times out of 10 it reloads after I turn the game off and on again, but I was wondering if there was a better fix to stop it happening in the first place?
My friends list keeps disappearing. 9 times out of 10 it reloads after I turn the game off and on again, but I was wondering if there was a better fix to stop it happening in the first place?
The reps have reported the issue, but right now reloading the game is the only solution. Hopefully, Deca can work on it so our DV friends list can keep up with the game.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
I also have a Royal Match ad that after the King is attacked by the snake it goes to a mostly black screen with six Royal match puzzles. If I wait 20-30 seconds, it will change to another image which has a 15 second timer on the bottom left and then the X appears in the top right hand corner.
I don’t know if this will work for you, but may be worth trying.
Thanks for the suggestion, MinyaZ. On the upside, I haven’t run into that particular ad for a few days. Unfortunately, just got a similar RM ad (this one has a purple screen that inserts between the other two, but still an infinite loop. I have a 3+ min video showing an inescapable loop. I’ll report it to DECA.
I’ve also been having the problem with Tolzars tower. I can’t watch any ad without the game crashing- and when I reload, the tower either shows no videos available, and no EC is awarded, or it counts I’ve watched an ad but no rewards are given. Really frustrating because I’m missing EC from every day during the event ( I don’t watch the ads outside of events coz what’s the point?) and I’ve sent tickets and emailed about 3 times since Christmas but no reply. I was trying to keep track of which ads it happens on but now that it’s pretty much every one, it’s too difficult to keep track. And again- now I’m down 150 EC for regular days and 300 EC for every double day.
I reported this issue again with Deca and passed on screenshots of posts by vampiresherri, lalu, and obijuan. I haven’t heard anything new about the ads. All I can do is continue to bug Deca about it every week. When there’s an update, I’ll let everybody know. It wasn't that long ago that ads didn't work for me either, so I know how frustrating and thoroughly aggravating it is to lose EC and other resources through buggy adverts. So sorry about that.
appreciate it thank you Adlerist! But this is really getting ridiculous now. I can’t watch any videos for anything without it crashing and while it’s annoying for some things- it’s really got annoying with regard to EC. I’ve been tempted a few times to spend money but I’m refusing with all the crashing. Even more frustrating is that Deca haven’t replied to a single email I’ve sent.
There is a comment (only 1) on the Wiki that someone updated. It has enabled them to watch Tolzar ads again.
I hope that this fixes your problems with ad watching obijuan and vampiresherri .
Here are the instructions to force the update to show on an iOS device.
Oops, I didn't realise you posted this. I also posted about it on the other thread.
Unfortunately, I don't think the update addresses the ad crashes, but I just asked again to be sure.
EDIT: Deca confirmed that 4.30.2 contains minor fixes on the backend. Nothing the player will notice.
Last Edit: Jan 15, 2024 9:01:44 GMT -6 by adlerist
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
I reported this issue again with Deca and passed on screenshots of posts by vampiresherri , lalu , and obijuan . I haven’t heard anything new about the ads. All I can do is continue to bug Deca about it every week. When there’s an update, I’ll let everybody know. It wasn't that long ago that ads didn't work for me either, so I know how frustrating and thoroughly aggravating it is to lose EC and other resources through buggy adverts. So sorry about that.
appreciate it thank you Adlerist! But this is really getting ridiculous now. I can’t watch any videos for anything without it crashing and while it’s annoying for some things- it’s really got annoying with regard to EC. I’ve been tempted a few times to spend money but I’m refusing with all the crashing. Even more frustrating is that Deca haven’t replied to a single email I’ve sent.
Did you receive a confirmation number from support verifying that they received your message? It would’ve been delivered shortly after you contacted them. If you did not receive a confirmation, Deca did not receive your email.
It is highly unusual for support to not respond. Even if they don’t have a solution to your problem, they will reply.
If your email did go through, please message me the ticket number, and I’ll have a Deca rep look into it.
I haven’t heard any updates about the ad crashes, but the Deca rep said they’d bring it up again in tomorrow's meeting. Sorry about that.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
Post by kaleni#0146 on Jan 15, 2024 9:13:39 GMT -6
I think Gemstones and Crystalline dragons might still be using the old reset time for when they become available.
I didn't log in that early in the day for gem-earning dragons before Garnet, but I noticed with both Garnet and Barite that they were an hour late to becoming available after the reset. My rest used to be 3pm and is now 2pm, but the gem-earning dragons still seem to be changing availability at 3pm. I would guess other non-event limiteds might be the same.
It's not a massive issue as it's still the same amount of time total, but if DECA could look into this when they have a chance and fix it if possible, it would be really great! I like to do Rift breeds as soon as I log in, which is usually within the first half an hour or so after the reset, so it messes up my schedule a little.
I think Gemstones and Crystalline dragons might still be using the old reset time for when they become available.
I didn't log in that early in the day for gem-earning dragons before Garnet, but I noticed with both Garnet and Barite that they were an hour late to becoming available after the reset. My rest used to be 3pm and is now 2pm, but the gem-earning dragons still seem to be changing availability at 3pm. I would guess other non-event limiteds might be the same.
It's not a massive issue as it's still the same amount of time total, but if DECA could look into this when they have a chance and fix it if possible, it would be really great! I like to do Rift breeds as soon as I log in, which is usually within the first half an hour or so after the reset, so it messes up my schedule a little.
Calli flagged Barite’s lateness at reset. Deca said he’d be in the game in 30 minutes. They are aware of the issue.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
I think Gemstones and Crystalline dragons might still be using the old reset time for when they become available.
I didn't log in that early in the day for gem-earning dragons before Garnet, but I noticed with both Garnet and Barite that they were an hour late to becoming available after the reset. My rest used to be 3pm and is now 2pm, but the gem-earning dragons still seem to be changing availability at 3pm. I would guess other non-event limiteds might be the same.
It's not a massive issue as it's still the same amount of time total, but if DECA could look into this when they have a chance and fix it if possible, it would be really great! I like to do Rift breeds as soon as I log in, which is usually within the first half an hour or so after the reset, so it messes up my schedule a little.
Calli flagged Barite’s lateness at reset. Deca said he’d be in the game in 30 minutes. They are aware of the issue.
It had already become available when I posted, but I was letting you know that it seems to be an issue with multiple dragons.
'... overwhelming goodwill, and witty humour, profound grace and compassion blended with the spice of relentless taunts.'
Note: This is an independent forum and is not affiliated with Deca Games, the developer of DragonVale.
It was created by and is managed by DragonVale fanatics.
All who observe the following brief guidelines are welcome to this great community: no personal attacks & no spam.
