For those that hit the Runic Caves closing in the first week bug, after the fix did your tutorial cave reset and allow a claim? Or does it show 1 claim available but won't let it be collected without a runestone being used to unlock it?
For those that hit the Runic Caves closing in the first week bug, after the fix did your tutorial cave reset and allow a claim? Or does it show 1 claim available but won't let it be collected without a runestone being used to unlock it?
Quil Pretty sure that you need to use a Rune stone to reactivate the cave. Give me a minute and I'll find the post.
Edit. The extra runestone that we received was to compensate for the tutorial cave closing early. This runestone could be used to reactivate this cave and enable you to claim from the cave.
This is the best post with the explanation as there was some confusion whether the cave needed to be reactivated.
For those that hit the Runic Caves closing in the first week bug, after the fix did your tutorial cave reset and allow a claim? Or does it show 1 claim available but won't let it be collected without a runestone being used to unlock it?
One of my friend's parks was affected; the cave that got auto-closed didn't have the claim reset either. I think the compensation Runestone was effectively meant to be used for that.
For those that hit the Runic Caves closing in the first week bug, after the fix did your tutorial cave reset and allow a claim? Or does it show 1 claim available but won't let it be collected without a runestone being used to unlock it?
Quil Pretty sure that you need to use a Rune stone to reactivate the cave. Give me a minute and I'll find the post.
Edit. The extra runestone that we received was to compensate for the tutorial cave closing early. This runestone could be used to reactivate this cave and enable you to claim from the cave.
This is the best post with the explanation as there was some confusion whether the cave needed to be reactivated.
That's what I thought. But my wife had 2 caves closed (she made a runestone purchase the first week), emailed support, and was told she can't get additional compensation today. They said the tutorial cave should be available without a runestone and that the 1 runestone sent out to everyone will cover the second cave. She emailed back, hoping it clears up the confusion, but it appears someone at their support doesn't understand that this is what's happening to the caves. Paying for runestones and getting less in the end seems backwards! Will let you know if they do fix it, but that was not a promising start.
Quil Pretty sure that you need to use a Rune stone to reactivate the cave. Give me a minute and I'll find the post.
Edit. The extra runestone that we received was to compensate for the tutorial cave closing early. This runestone could be used to reactivate this cave and enable you to claim from the cave.
This is the best post with the explanation as there was some confusion whether the cave needed to be reactivated.
That's what I thought. But my wife had 2 caves closed (she made a runestone purchase the first week), emailed support, and was told she can't get additional compensation today. They said the tutorial cave should be available without a runestone and that the 1 runestone sent out to everyone will cover the second cave. She emailed back, hoping it clears up the confusion, but it appears someone at their support doesn't understand that this is what's happening to the caves. Paying for runestones and getting less in the end seems backwards! Will let you know if they do fix it, but that was not a promising start.
There was another post made about this situation where players had purchased runestones. If the cave doesn't re-open, they are supposed to give a runestone to enable you to reactivate the cave that purchased a runestone for and subsequently lost. With their comment that you don't need a runestone for the tutorial cave, I think they are referring to the 'default' cave. They probably don't understand that you mean the cave immediately to the left of this one. But the tutorial cave is covered with the extra runestone that we received. Whether you use it to open the tutorial cave or another cave it doesn't matter. You will still be able to claim two dragons from it.
Quil Pretty sure that you need to use a Rune stone to reactivate the cave. Give me a minute and I'll find the post.
Edit. The extra runestone that we received was to compensate for the tutorial cave closing early. This runestone could be used to reactivate this cave and enable you to claim from the cave.
This is the best post with the explanation as there was some confusion whether the cave needed to be reactivated.
That's what I thought. But my wife had 2 caves closed (she made a runestone purchase the first week), emailed support, and was told she can't get additional compensation today. They said the tutorial cave should be available without a runestone and that the 1 runestone sent out to everyone will cover the second cave. She emailed back, hoping it clears up the confusion, but it appears someone at their support doesn't understand that this is what's happening to the caves. Paying for runestones and getting less in the end seems backwards! Will let you know if they do fix it, but that was not a promising start.
There was a lot of confusion about this. The reps really, really tried to clarify this issue. I understand the anger and frustration from players, but Deca's compensation is not meant to give players less than what they paid. There's just some honest confusion and misunderstanding with CS. Please see the staff thread for more information.
Can you provide me with your wife’s support ticket number? I can have the Deca rep look into this and explain the situation to support. Thank you!
EDIT: Never mind, I see you’ve sent me the ticket number. I’ve forwarded it to Deca along with your message. I’ll let you know what they say, but support may reply to her first.
Last Edit: Jan 15, 2024 14:33:34 GMT -6 by adlerist
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
That's what I thought. But my wife had 2 caves closed (she made a runestone purchase the first week), emailed support, and was told she can't get additional compensation today. They said the tutorial cave should be available without a runestone and that the 1 runestone sent out to everyone will cover the second cave. She emailed back, hoping it clears up the confusion, but it appears someone at their support doesn't understand that this is what's happening to the caves. Paying for runestones and getting less in the end seems backwards! Will let you know if they do fix it, but that was not a promising start.
There was a lot of confusion about this. The reps really, really tried to clarify this issue. I understand the anger and frustration from players, but Deca's compensation is not meant to give players less than what they paid. There's just some honest confusion and misunderstanding with CS. Please see the staff thread for more information.
Can you provide me with your wife’s support ticket number? I can have the Deca rep look into this and explain the situation to support. Thank you!
EDIT: Never mind, I see you’ve sent me the ticket number. I’ve forwarded it to Deca along with your message. I’ll let you know what they say, but support may reply to her first.
Much appreciated adlerist! I was posting here mostly for my own understanding, it wasn't clear it me if the tutorial cave unlocked for everyone as part of the fix and her park had a 'new' bug that needed reporting, or if the misunderstanding was just with the service folks working the support emails.
appreciate it thank you Adlerist! But this is really getting ridiculous now. I can’t watch any videos for anything without it crashing and while it’s annoying for some things- it’s really got annoying with regard to EC. I’ve been tempted a few times to spend money but I’m refusing with all the crashing. Even more frustrating is that Deca haven’t replied to a single email I’ve sent.
Did you receive a confirmation number from support verifying that they received your message? It would’ve been delivered shortly after you contacted them. If you did not receive a confirmation, Deca did not receive your email.
It is highly unusual for support to not respond. Even if they don’t have a solution to your problem, they will reply.
If your email did go through, please message me the ticket number, and I’ll have a Deca rep look into it.
I haven’t heard any updates about the ad crashes, but the Deca rep said they’d bring it up again in tomorrow's meeting. Sorry about that.
Nope I didn’t receive any email at all- all I’ve got is when I checked my own email, it said it had sent. I was going through the contact support link in game though so I figured between that and then email showing as sent in my own messages that it should’ve gone through- else why have the contact support option?
Did you receive a confirmation number from support verifying that they received your message? It would’ve been delivered shortly after you contacted them. If you did not receive a confirmation, Deca did not receive your email.
It is highly unusual for support to not respond. Even if they don’t have a solution to your problem, they will reply.
If your email did go through, please message me the ticket number, and I’ll have a Deca rep look into it.
I haven’t heard any updates about the ad crashes, but the Deca rep said they’d bring it up again in tomorrow's meeting. Sorry about that.
Nope I didn’t receive any email at all- all I’ve got is when I checked my own email, it said it had sent. I was going through the contact support link in game though so I figured between that and then email showing as sent in my own messages that it should’ve gone through- else why have the contact support option?
That email link doesn't work. I don't know why they don't remove it.
Nope I didn’t receive any email at all- all I’ve got is when I checked my own email, it said it had sent. I was going through the contact support link in game though so I figured between that and then email showing as sent in my own messages that it should’ve gone through- else why have the contact support option?
That email link doesn't work. I don't know why they don't remove it.
Post by kaleni#0146 on Jan 17, 2024 6:40:49 GMT -6
I've just noticed something that would be quite weird if it was a bug (though I'm not 100% sure if it's a bug).
I have two water-traited level-15 Krampus dragons. The only difference between them is that they have different names. There's a chance I may have mistakenly hatched a second traited Krampus, forgetting that my first was also traited (if I ever breed a traited variant of a dragon I hatch it and put it in the Rift hiberrnation cave, but only if I don't already have a traited version; usually if the amount of dragons I have prior to the breed is 1 I assume that that one's untraited, but generally I check), but I wouldn't have then fed it to level 15 when I already have another one. There's a small chance I just didn't find the already-level-15 one and fed the baby one to level 15, but that's unlikely as I wouldn't have forgotten that I got a traited Krampus since I was using it to get Yeti, and it's a coincidence that I would have gone with the same level, since I usually go to 14 or 16.
Is there a chance the first Krampus could have somehow duplicated itself? Is that a bug that happens occasionally/has been reported? I'm 99% certain I didn't hatch and feed the second, but I've never heard of a bug like this before.
If it is a bug then I'm not particularly fussed about it being fixed since I've got plenty of space in my hibernation cave and one more Krampus dragon can't hurt, it's just really odd.
I've just noticed something that would be quite weird if it was a bug (though I'm not 100% sure if it's a bug).
I have two water-traited level-15 Krampus dragons. The only difference between them is that they have different names. There's a chance I may have mistakenly hatched a second traited Krampus, forgetting that my first was also traited (if I ever breed a traited variant of a dragon I hatch it and put it in the Rift hiberrnation cave, but only if I don't already have a traited version; usually if the amount of dragons I have prior to the breed is 1 I assume that that one's untraited, but generally I check), but I wouldn't have then fed it to level 15 when I already have another one. There's a small chance I just didn't find the already-level-15 one and fed the baby one to level 15, but that's unlikely as I wouldn't have forgotten that I got a traited Krampus since I was using it to get Yeti, and it's a coincidence that I would have gone with the same level, since I usually go to 14 or 16.
Is there a chance the first Krampus could have somehow duplicated itself? Is that a bug that happens occasionally/has been reported? I'm 99% certain I didn't hatch and feed the second, but I've never heard of a bug like this before.
If it is a bug then I'm not particularly fussed about it being fixed since I've got plenty of space in my hibernation cave and one more Krampus dragon can't hurt, it's just really odd.
Could you please open a support ticket? This sounds more like an isolated incident than a bug. If there are other reports, I’ll let you know.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
I've just noticed something that would be quite weird if it was a bug (though I'm not 100% sure if it's a bug).
I have two water-traited level-15 Krampus dragons. The only difference between them is that they have different names. There's a chance I may have mistakenly hatched a second traited Krampus, forgetting that my first was also traited (if I ever breed a traited variant of a dragon I hatch it and put it in the Rift hiberrnation cave, but only if I don't already have a traited version; usually if the amount of dragons I have prior to the breed is 1 I assume that that one's untraited, but generally I check), but I wouldn't have then fed it to level 15 when I already have another one. There's a small chance I just didn't find the already-level-15 one and fed the baby one to level 15, but that's unlikely as I wouldn't have forgotten that I got a traited Krampus since I was using it to get Yeti, and it's a coincidence that I would have gone with the same level, since I usually go to 14 or 16.
Is there a chance the first Krampus could have somehow duplicated itself? Is that a bug that happens occasionally/has been reported? I'm 99% certain I didn't hatch and feed the second, but I've never heard of a bug like this before.
If it is a bug then I'm not particularly fussed about it being fixed since I've got plenty of space in my hibernation cave and one more Krampus dragon can't hurt, it's just really odd.
Could you please open a support ticket? This sounds more like an isolated incident than a bug. If there are other reports, I’ll let you know.
I can't open a ticket right now but will when I get the chance!
Ever since I updated my system to Android 13, the textures in the game are now really buggy.
They have been merged with my home screen wallpaper, which causes a majority of the game to look like this:
I have attempted everything, including restarting the app, restarting the phone, and changing the wallpaper, but nothing appears to work to remove the major visual bug.
I figure it has to deal with the new android version, so do any other players experience this?
The Original One is in all things. The Original One is nowhere at all. From all creations, over all creations, does Arceus watch over all.
Ever since I updated my system to Android 13, the textures in the game are now really buggy.
They have been merged with my home screen wallpaper, which causes a majority of the game to look like this:
I have attempted everything, including restarting the app, restarting the phone, and changing the wallpaper, but nothing appears to work to remove the major visual bug.
I figure it has to deal with the new android version, so do any other players experience this?
I haven’t seen reports about this, and the other reps haven’t mentioned complaints from their communities. You’ll probably want to open a support ticket and let Deca investigate.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
Post by kaleni#0146 on Jan 22, 2024 14:09:57 GMT -6
It just occurred to me that I haven't seen posts about the hooded bug in a while. Is that just because people are more aware of what it is or has it been fixed? (I don't get it, but I never did much before anyway.)
It just occurred to me that I haven't seen posts about the hooded bug in a while. Is that just because people are more aware of what it is or has it been fixed? (I don't get it, but I never did much before anyway.)
I don’t believe it’s been fixed. Players probably have Hooded hibernated or baby-fied.
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
It just occurred to me that I haven't seen posts about the hooded bug in a while. Is that just because people are more aware of what it is or has it been fixed? (I don't get it, but I never did much before anyway.)
I don’t believe it’s been fixed. Players probably have Hooded hibernated or baby-fied.
Oh sweet! I didn't know you could just leave it as a baby (or put it in the fountain of youth) to keep the bug from happening. Now I can give my Hooded dragon a home!
Just letting everyone know that I updated my IOS to the latest version the other day and I do not seem to have any issues with Dragonvale.
Did the new event start prematurely for anyone else? The DECA FAQ for Snowy Winter Ball said the Market would close "The Snow Ball Castle will close on January 24th at 07:00 AM Mountain Time". It was still ~30m out from that time point but my app started the Flower Festival and I've lost my Magic EC
Did the new event start prematurely for anyone else? The DECA FAQ for Snowy Winter Ball said the Market would close "The Snow Ball Castle will close on January 24th at 07:00 AM Mountain Time". It was still ~30m out from that time point but my app started the Flower Festival and I've lost my Magic EC
I've submitted a ticket to support.
I notified Deca that the event market closed early. Thanks for opening the support ticket. We don’t have word yet on what support can provide, but contacting support is the best/only recourse at this point. If we hear anything, I’ll let you know. Sorry about that!
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
It just occurred to me that I haven't seen posts about the hooded bug in a while. Is that just because people are more aware of what it is or has it been fixed? (I don't get it, but I never did much before anyway.)
I had Hooded show up just a couple of days ago but I just live with him because this has been going on for years.😁
Did the new event start prematurely for anyone else? The DECA FAQ for Snowy Winter Ball said the Market would close "The Snow Ball Castle will close on January 24th at 07:00 AM Mountain Time". It was still ~30m out from that time point but my app started the Flower Festival and I've lost my Magic EC
I've submitted a ticket to support.
I notified Deca that the event market closed early. Thanks for opening the support ticket. We don’t have word yet on what support can provide, but contacting support is the best/only recourse at this point. If we hear anything, I’ll let you know. Sorry about that!
The event ended prematurely for me also. I wondered if there was a time change somewhere in the world that affected it.
'... overwhelming goodwill, and witty humour, profound grace and compassion blended with the spice of relentless taunts.'
Note: This is an independent forum and is not affiliated with Deca Games, the developer of DragonVale.
It was created by and is managed by DragonVale fanatics.
All who observe the following brief guidelines are welcome to this great community: no personal attacks & no spam.
Quil Pretty sure that you need to use a Rune stone to reactivate the cave. Give me a minute and I'll find the post.For those that hit the Runic Caves closing in the first week bug, after the fix did your tutorial cave reset and allow a claim? Or does it show 1 claim available but won't let it be collected without a runestone being used to unlock it?
There was a lot of confusion about this. The reps really, really tried to clarify this issue. I understand the anger and frustration from players, but Deca's compensation is not meant to give players less than what they paid. There's just some honest confusion and misunderstanding with CS. Please see the staff thread for more information. That's what I thought. But my wife had 2 caves closed (she made a runestone purchase the first week), emailed support, and was told she can't get additional compensation today. They said the tutorial cave should be available without a runestone and that the 1 runestone sent out to everyone will cover the second cave. She emailed back, hoping it clears up the confusion, but it appears someone at their support doesn't understand that this is what's happening to the caves. Paying for runestones and getting less in the end seems backwards! Will let you know if they do fix it, but that was not a promising start.
That email link doesn't work. I don't know why they don't remove it. Nope I didn’t receive any email at all- all I’ve got is when I checked my own email, it said it had sent. I was going through the contact support link in game though so I figured between that and then email showing as sent in my own messages that it should’ve gone through- else why have the contact support option? 
