Has anyone reported a problem to DECA and have them respond "they are looking at it". Still 4 months later they respond with the same response only "we told you there is no time limit. We are still looking at it". They have offered no suggestions as to how to fix my game. My problem is three-fold. One - the lower left portion of my rift cannot be accessed - it crashes. I managed to move a few habitats to the other side but about 8 habitats are still stuck and can never be accessed - never mind collecting etherium or using those dragons in the rift. Two & Three - Ts'aishen & Kairos both crash when activated and nothing is done/collected. I feel like they are ignoring my issue as this all happened at once back in early November 2023.
Has anyone reported a problem to DECA and have them respond "they are looking at it". Still 4 months later they respond with the same response only "we told you there is no time limit. We are still looking at it". They have offered no suggestions as to how to fix my game. My problem is three-fold. One - the lower left portion of my rift cannot be accessed - it crashes. I managed to move a few habitats to the other side but about 8 habitats are still stuck and can never be accessed - never mind collecting etherium or using those dragons in the rift. Two & Three - Ts'aishen & Kairos both crash when activated and nothing is done/collected. I feel like they are ignoring my issue as this all happened at once back in early November 2023.
Unfortunately I can't give advice about support, but I wanted to suggest something related to the Rift issue in case you hadn't tried it yet since you didn't mention it - have you tried accessing the stuck dragons by clicking 'find dragon' in the Dragonarium? Even if you don't have enough time to move a habitat before it crashes you might at least be able to rescue the dragons themselves. Sorry if you've already tried this or if it doesn't work, but I hope it helps!
I have tried everything. The game will not go to the left side of the rift - it closes down. I cannot use any of those dragons in the rift breeding cave - the game closes down. When I use the "find dragon button" as soon as it goes to the left side it closes down. I know its up to DECA to fix but seriously 4 months is a long time to wait and I ask them every month. However, they are starting to respond too soon to me - usually less than 1 day of my asking. I doubt they even asked the developers since they are in Germany & I am in the US. The time differential should be longer.
Has anyone reported a problem to DECA and have them respond "they are looking at it". Still 4 months later they respond with the same response only "we told you there is no time limit. We are still looking at it". They have offered no suggestions as to how to fix my game. My problem is three-fold. One - the lower left portion of my rift cannot be accessed - it crashes. I managed to move a few habitats to the other side but about 8 habitats are still stuck and can never be accessed - never mind collecting etherium or using those dragons in the rift. Two & Three - Ts'aishen & Kairos both crash when activated and nothing is done/collected. I feel like they are ignoring my issue as this all happened at once back in early November 2023.
Has anyone reported a problem to DECA and have them respond "they are looking at it". Still 4 months later they respond with the same response only "we told you there is no time limit. We are still looking at it". They have offered no suggestions as to how to fix my game. My problem is three-fold. One - the lower left portion of my rift cannot be accessed - it crashes. I managed to move a few habitats to the other side but about 8 habitats are still stuck and can never be accessed - never mind collecting etherium or using those dragons in the rift. Two & Three - Ts'aishen & Kairos both crash when activated and nothing is done/collected. I feel like they are ignoring my issue as this all happened at once back in early November 2023.
Those sound like really bad problems…
That's why I think they are ignoring me and hope I go away. I don't believe they know how to fix it. 4 Months and counting.....
adlerist I tagged you in Discord for the video I took. But I’ve since played with it more.
So the 28th island, beside the Triplet island, isn’t accepting object placement over virtually the entire island. There’s an area to the far left where I can replace my pedestals, but everywhere else doesn’t work.
I discovered this while trying to place a pedestal in an empty spot along the bottom. But upon further investigation, if I lift to move anything on the island (that isn’t at the far left), I can’t replace it in its previous spot, or anywhere else. This goes for every object, including the large Zodiac habitats.
I hope that was clear. I can take more video if it’s required. I’ll send a message to Deca directly, I guess.
adlerist I tagged you in Discord for the video I took. But I’ve since played with it more.
So the 28th island, beside the Triplet island, isn’t accepting object placement over virtually the entire island. There’s an area to the far left where I can replace my pedestals, but everywhere else doesn’t work.
I discovered this while trying to place a pedestal in an empty spot along the bottom. But upon further investigation, if I lift to move anything on the island (that isn’t at the far left), I can’t replace it in its previous spot, or anywhere else. This goes for every object, including the large Zodiac habitats.
I hope that was clear. I can take more video if it’s required. I’ll send a message to Deca directly, I guess.
Thank you so much, Hawk! Sorry, I didn’t receive the notification for the ping, but I’m so glad you posted here, and we were able to discuss this further. Cheers!
Friend ID: adlerist#5274
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Has anyone reported a problem to DECA and have them respond "they are looking at it". Still 4 months later they respond with the same response only "we told you there is no time limit. We are still looking at it". They have offered no suggestions as to how to fix my game. My problem is three-fold. One - the lower left portion of my rift cannot be accessed - it crashes. I managed to move a few habitats to the other side but about 8 habitats are still stuck and can never be accessed - never mind collecting etherium or using those dragons in the rift. Two & Three - Ts'aishen & Kairos both crash when activated and nothing is done/collected. I feel like they are ignoring my issue as this all happened at once back in early November 2023.
Hello Kam328, could you please message me your Friend ID and your support ticket number?
There have not been reports of this bug from other reps and their DV communities (Reddit, Discord, Facebook). I’d like to have the DV dev team take a look. Maybe support can transfer your park.
Thank you so much!
Friend ID: adlerist#5274
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Posts: 4,392
Platform: iPad Accepting New Gifts: Thanks friends; this game now a solid chore, no longer a delight sadly, so taking an indefinite break. Koala to all. Forum Name to Tag: kiwichris01
Still experiencing all manner of crashes related to ads. Losing points, gems and game money. No more ‘donations’ from me til they permanently resolve this mess. I’ve notified DECA of my disappointment and my intentions.
Beginning of email to DECA==>My game continues to crash in many different ways when trying to view or after viewing one of your ads. As a result, I’m losing a lot of game rewards. Don’t tell me that I don’t have enough memory. I have am iPad Pro with the most memory you can have. I don’t want to hear that you have no control of the ads… ultimately, it’s DECA’s responsibility. I’ve been playing this game since it was introduced and there weren’t any problems but as this game has grown, evolved and changed hands, the problems have increased exponentially. Until you fix this problem and get a handle on problems in new releases/modifications I will no longer make any ‘donations’.<==End of message
Ditto, regular ad crashes, on a brand new iPad, good wifi and broadband speeds… frustrating.
Last Edit: Mar 15, 2024 0:24:25 GMT -6 by Kiwichris
Has anyone reported a problem to DECA and have them respond "they are looking at it". Still 4 months later they respond with the same response only "we told you there is no time limit. We are still looking at it". They have offered no suggestions as to how to fix my game. My problem is three-fold. One - the lower left portion of my rift cannot be accessed - it crashes. I managed to move a few habitats to the other side but about 8 habitats are still stuck and can never be accessed - never mind collecting etherium or using those dragons in the rift. Two & Three - Ts'aishen & Kairos both crash when activated and nothing is done/collected. I feel like they are ignoring my issue as this all happened at once back in early November 2023.
Hello Kam328, could you please message me your Friend ID and your support ticket number?
There have not been reports of this bug from other reps and their DV communities (Reddit, Discord, Facebook). I’d like to have the DV dev team take a look. Maybe support can transfer your park.
Still experiencing all manner of crashes related to ads. Losing points, gems and game money. No more ‘donations’ from me til they permanently resolve this mess. I’ve notified DECA of my disappointment and my intentions.
Beginning of email to DECA==>My game continues to crash in many different ways when trying to view or after viewing one of your ads. As a result, I’m losing a lot of game rewards. Don’t tell me that I don’t have enough memory. I have am iPad Pro with the most memory you can have. I don’t want to hear that you have no control of the ads… ultimately, it’s DECA’s responsibility. I’ve been playing this game since it was introduced and there weren’t any problems but as this game has grown, evolved and changed hands, the problems have increased exponentially. Until you fix this problem and get a handle on problems in new releases/modifications I will no longer make any ‘donations’.<==End of message
Ditto, regular ad crashes, on a brand new iPad, good wifi and broadband speeds… frustrating.
KiwiChris, sorry to hear you’re also dealing with this problem. I gave Deca your Friend ID (they requested IDs from affected players). And I asked again about the ad crashes today. When there’s an update, I’ll let everybody know. Cheers!
Friend ID: adlerist#5274
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Has anyone notices that when you send a dragon on the airship, that you do not recieve the reward ehterium and xp points when the air ship returns. I get the intitial etherium when I send the dragon, but when it is at the end, it says expires in 000 for quite a few minutes and my etherium does not seem to go up the extra 108. Seems to me that before there was a finish button? but I no longer see that. Is this a glitch?
Has anyone notices that when you send a dragon on the airship, that you do not recieve the reward ehterium and xp points when the air ship returns. I get the intitial etherium when I send the dragon, but when it is at the end, it says expires in 000 for quite a few minutes and my etherium does not seem to go up the extra 108. Seems to me that before there was a finish button? but I no longer see that. Is this a glitch?
I believe this is an old issue with the airship, and it eventually returns the dragon and pays out. But it’s been many years since I’ve used it. You may want to open a support ticket so they can investigate further.
Friend ID: adlerist#5274
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I don't know if this a bug or not, but the Galaxy theme still has a max of 36 while every other theme was increased to 40 when the 4 new islands were added.
I don't know if this a bug or not, but the Galaxy theme still has a max of 36 while every other theme was increased to 40 when the 4 new islands were added.
I will pass this on to Deca. Thank you so much!
Friend ID: adlerist#5274
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Post by vampiresherri on Mar 23, 2024 2:32:56 GMT -6
So yep STILL having the same hassle with the game crashing- EVERY single time I watch an ad for anything. Can’t get double login rewards, no Tolzars, no speeding up of breeding or food. And definitely no EC during the entire event! I’ve done everything to fix it and nothing does. At best, if I reinstall the game, I get an ad or 2 to play and then I’m back to nothing at all. And the ads are changing- so I’ve noticed, for the 2 seconds or so I get before crashing. This seems ridiculous when I’m playing on a brand new iPhone. And I don’t have this problem on any other game I play.
Then, I noticed a new odd thing this morning- clearing rift space- there’s a weird band that you can’t clear?! I’d already got rid of all rift space I could clear, and have the max islands in there. But since they’ve allowed more space, I’ve started clearing that, only to find a weird ring that is unable to be?!
So yep STILL having the same hassle with the game crashing- EVERY single time I watch an ad for anything. Can’t get double login rewards, no Tolzars, no speeding up of breeding or food. And definitely no EC during the entire event! I’ve done everything to fix it and nothing does. At best, if I reinstall the game, I get an ad or 2 to play and then I’m back to nothing at all. And the ads are changing- so I’ve noticed, for the 2 seconds or so I get before crashing. This seems ridiculous when I’m playing on a brand new iPhone. And I don’t have this problem on any other game I play.
Then, I noticed a new odd thing this morning- clearing rift space- there’s a weird band that you can’t clear?! I’d already got rid of all rift space I could clear, and have the max islands in there. But since they’ve allowed more space, I’ve started clearing that, only to find a weird ring that is unable to be?!
The Rift thing has been around since the Rift was expanded. In the last AMA I'm pretty sure Deca said it would be too complicated to fix, but I might be getting that mixed up with something else. Either way, it's possible to place all Rift items in the clearable space, so it's a low priority fix.
So yep STILL having the same hassle with the game crashing- EVERY single time I watch an ad for anything. Can’t get double login rewards, no Tolzars, no speeding up of breeding or food. And definitely no EC during the entire event! I’ve done everything to fix it and nothing does. At best, if I reinstall the game, I get an ad or 2 to play and then I’m back to nothing at all. And the ads are changing- so I’ve noticed, for the 2 seconds or so I get before crashing. This seems ridiculous when I’m playing on a brand new iPhone. And I don’t have this problem on any other game I play.
Then, I noticed a new odd thing this morning- clearing rift space- there’s a weird band that you can’t clear?! I’d already got rid of all rift space I could clear, and have the max islands in there. But since they’ve allowed more space, I’ve started clearing that, only to find a weird ring that is unable to be?!
The Rift thing has been around since the Rift was expanded. In the last AMA I'm pretty sure Deca said it would be too complicated to fix, but I might be getting that mixed up with something else. Either way, it's possible to place all Rift items in the clearable space, so it's a low priority fix.
Well I’d definitely rather they fix the ad glitch!! 🙄🤣
The Rift thing has been around since the Rift was expanded. In the last AMA I'm pretty sure Deca said it would be too complicated to fix, but I might be getting that mixed up with something else. Either way, it's possible to place all Rift items in the clearable space, so it's a low priority fix.
Well I’d definitely rather they fix the ad glitch!! 🙄🤣
From what adlerist's said about this I get the impression ad issues are somewhat out of Deca's control since they rely on an ad provider, but I'm not well-versed in stuff like this so I could be misunderstanding.
Last Edit: Mar 24, 2024 8:21:48 GMT -6 by kaleni#0146: Autocorrect changed ad to as
So yep STILL having the same hassle with the game crashing- EVERY single time I watch an ad for anything. Can’t get double login rewards, no Tolzars, no speeding up of breeding or food. And definitely no EC during the entire event! I’ve done everything to fix it and nothing does. At best, if I reinstall the game, I get an ad or 2 to play and then I’m back to nothing at all. And the ads are changing- so I’ve noticed, for the 2 seconds or so I get before crashing. This seems ridiculous when I’m playing on a brand new iPhone. And I don’t have this problem on any other game I play.
Then, I noticed a new odd thing this morning- clearing rift space- there’s a weird band that you can’t clear?! I’d already got rid of all rift space I could clear, and have the max islands in there. But since they’ve allowed more space, I’ve started clearing that, only to find a weird ring that is unable to be?!
I mentioned earlier that the ad crashes I experience don’t show any part of the advert. As soon as I tap the ad button, the game crashes. From what you said, the ad does play, and the game crashes at some point during the advert, probably when it opens the App Store.
Yesterday, my game was instantly crashing after attempting to watch an ad. If I reopened the game and tapped the ad button, the game crashed again. This repeats over and over and over, so it’s not possible to view an advert.
I realised that I was not force closing the game after it crashed. When I force closed, then reopened DV, an ad played.
Are you force closing/force quitting the game after it crashes? Or is the game in standby mode in the background? I highly recommend force closing after every crash (I'm also in the habit of force closing after every DV session, but that's not pertinent).
To force close, on your home screen, slowly swipe up from the bottom of the screen. Previews of all the apps in standby mode will show. Swipe up on the DV preview so it disappears to force close the app.
Also, power cycling (powering off the device, waiting a couple minutes, then restarting the system) may help, so you don't have to reinstall the game for adverts to play.
Hopefully, this will assist in the ad situation.
(Tagging MinyaZ, who reported the same instant crashes from ads.)
Friend ID: adlerist#5274
Due to a potential limit on the number of friends a player can have before issues arise in the game, I will only be able to add Forum members. Thank you, for your understanding, and please consider joining us!
Just here to report that although for a while the past two weeks, my game has been crashing when trying to watch ads (Tolzar's, daily gem, and Colosseum), it's now mostly fixed, but I have to be really near my wifi router AND it still crashes for the Colosseum sometimes. I'll try to pay better attention. I'm feeling good about it getting better now, though. I hope it improves for others experiencing this as well.
So yep STILL having the same hassle with the game crashing- EVERY single time I watch an ad for anything. Can’t get double login rewards, no Tolzars, no speeding up of breeding or food. And definitely no EC during the entire event! I’ve done everything to fix it and nothing does. At best, if I reinstall the game, I get an ad or 2 to play and then I’m back to nothing at all. And the ads are changing- so I’ve noticed, for the 2 seconds or so I get before crashing. This seems ridiculous when I’m playing on a brand new iPhone. And I don’t have this problem on any other game I play.
Then, I noticed a new odd thing this morning- clearing rift space- there’s a weird band that you can’t clear?! I’d already got rid of all rift space I could clear, and have the max islands in there. But since they’ve allowed more space, I’ve started clearing that, only to find a weird ring that is unable to be?!
I mentioned earlier that the ad crashes I experience don’t show any part of the advert. As soon as I tap the ad button, the game crashes. From what you said, the ad does play, and the game crashes at some point during the advert, probably when it opens the App Store.
Yesterday, my game was instantly crashing after attempting to watch an ad. If I reopened the game and tapped the ad button, the game crashed again. This repeats over and over and over, so it’s not possible to view an advert.
I realised that I was not force closing the game after it crashed. When I force closed, then reopened DV, an ad played.
Are you force closing/force quitting the game after it crashes? Or is the game in standby mode in the background? I highly recommend force closing after every crash (I'm also in the habit of force closing after every DV session, but that's not pertinent).
To force close, on your home screen, slowly swipe up from the bottom of the screen. Previews of all the apps in standby mode will show. Swipe up on the DV preview so it disappears to force close the app.
Also, power cycling (powering off the device, waiting a couple minutes, then restarting the system) may help, so you don't have to reinstall the game for adverts to play.
Hopefully, this will assist in the ad situation.
(Tagging MinyaZ, who reported the same instant crashes from ads.)
No for me it’s a combination of the 2- sometimes, as soon as I hit the play ad button, it just crashes: it does that with the colosseum and if I want to play an ad for extra login or extra food. Tolzars tower is hit and miss- sometimes it’s when I hit the play ad, other times it’s when it’s hit the App Store. And I always force close. I never have apps playing in the background and when the game crashes, I do force close before reloading. I’m also uninstalling and reinstalling about once a week or so, and that seems to fix it sort of for a day or so but that’s all. Honestly it’s been goin on so long now I’m just used to it- it’s been doing it since the December/ Xmas event. It was actually fine before then- I’d get the odd crash but I knew to expect that already.
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