I have emailed BFS to ask how they determined treats. On my main account I received 3+ million for my 580-600 candies + the Cauldron when the game ended a day early. That is all I received. For my small account that had 553 candies lost + 200 more collected after the glitch, I received only 1.4+ million treats + the other gifts. Many have said they received the 3.5 for no lost treats, so I'm a little upset over all my wasted effort, especially over an extremely difficult last week in real life. I didn't want the second spooky theme, I wanted the treats I had earned. I'll let people know what response I get from BFS.
Agreed. My lvl 30 baby park, that I was REALLY wanting treats in. Got 200K treats. That's all.
I have emailed BFS to ask how they determined treats. On my main account I received 3+ million for my 580-600 candies + the Cauldron when the game ended a day early. That is all I received. For my small account that had 553 candies lost + 200 more collected after the glitch, I received only 1.4+ million treats + the other gifts. Many have said they received the 3.5 for no lost treats, so I'm a little upset over all my wasted effort, especially over an extremely difficult last week in real life. I didn't want the second spooky theme, I wanted the treats I had earned. I'll let people know what response I get from BFS.
I think it has to do with your level. I have access to four parks. While I didn't track the treat reward very closely, I did notice that the two L60 parks got about 3.5M treats while the L50 got around 2.5M, and the L26 less than a millIon.
As for the glitch, it looks like the early out people did not get any compensation, while all the people left in did. Whether they deserved to or not. To me that is saying the event was planned to end when the early adopters lost their event island. But that disagrees with their posted messages. It it happened to me I would be pissed too. Hopefully BFS are looking into this and will fix something up for them.
Main GCID: GregDarcy Secondary: GregDarcyToo All gems friends spoken for. Happy to accept friends for party hats. I blame Apple's auto incorrect for all my typos. I actively discourage challenges. All challengers are unfriended.
I have emailed BFS to ask how they determined treats. On my main account I received 3+ million for my 580-600 candies + the Cauldron when the game ended a day early. That is all I received. For my small account that had 553 candies lost + 200 more collected after the glitch, I received only 1.4+ million treats + the other gifts. Many have said they received the 3.5 for no lost treats, so I'm a little upset over all my wasted effort, especially over an extremely difficult last week in real life. I didn't want the second spooky theme, I wanted the treats I had earned. I'll let people know what response I get from BFS.
I think it has to do with your level. I have access to four parks. While I didn't track the treat reward very closely, I did notice that the two L60 parks got about 3.5M treats while the L50 got around 2.5M, and the L26 less than a millIon.
As for the glitch, it looks like the early out people did not get any compensation, while all the people left in did. Whether they deserved to or not. To me that is saying the event was planned to end when the early adopters lost their event island. But that disagrees with their posted messages. It it happened to me I would be pissed too. Hopefully BFS are looking into this and will fix something up for them.
This was my conclusion as well. Since I was planning my approach based on the advertised end-of-event posted in the news tab then I was definitely impacted, just not in a way that prevented delivery of the treats and cauldron. The adjustment criteria they settled on doesn't compensate those in my position, which doesn't seem right or fair.
GCID: akaSkitch
Hydrogen is a colorless, odorless gas, which if left alone in large enough quantities, for long enough, will begin to think about itself.
Well, I received a response from Kyle from my initial email to BFS the day of the glitch:
Hi,
Thanks for your email and patience.
We are aware of an issue where some users are missing candy and the event ended early for some players. We have addressed this by sending a gift to the users affected.
Please force close your game and reload DragonVale. If you've lost candy due to this issue, you will be given the next reward or the event decoration depending on the participation and candy contributed. Users will also be provided a few gems and some treats for the inconvenience.
We truly apologize for the inconvenience that this has caused and if you need further assistance please reply and we'll be happy to help.
Best Regards, Kyle
Here is my response:
Hi Kyle,
Thank you for your quick response. I read several DragonVale forums and am aware of how many people were affected by these issues and how swamped you must be with complaints.
Here's my problem. I did not receive any compensation. I presume this is because I received some treats and the cauldron and may not have actually lost any candies in the conversion. However, the event ended a day early for me. When I got the end-of-event notice and my event island disappeared, the timer in the Social/News tab still indicated over 23 hours remaining in the event. I visited my park several times that day and the candy bank reappeared sporadically and I was able to collect candies but unable to turn them in because the island and associated buttons never reappeared. I was planning my collection strategy around the timer in the Social/News tab and was trying to get within striking distance of my second Spooky theme with the intent of purchasing enough candies to buy it if I could get below the next purchase level.
Since the event ended a day early I was unable to collect as many candies as I had planned and was ultimately unable to purchase the second Spooky theme. Meanwhile, a large number of users in the forums reported that the event did not end early for them and that they still received a compensation package including candies converted to treats, the next reward level, and 100 gems (!), even if they were too far away from the next reward assuming the event ended as planned. This hardly seems right or fair.
Thank you for your attention to this matter. I hope you can help me!
I'll report the results when/if I receive any!
GCID: akaSkitch
Hydrogen is a colorless, odorless gas, which if left alone in large enough quantities, for long enough, will begin to think about itself.
Post by tigerstripes on Nov 6, 2014 2:22:32 GMT -6
I just received that email too and am in exactly the same position as Sketch. I was considering sending a second email so probably go ahead and send it today.
I have emailed BFS to ask how they determined treats. On my main account I received 3+ million for my 580-600 candies + the Cauldron when the game ended a day early. That is all I received. For my small account that had 553 candies lost + 200 more collected after the glitch, I received only 1.4+ million treats + the other gifts. Many have said they received the 3.5 for no lost treats, so I'm a little upset over all my wasted effort, especially over an extremely difficult last week in real life. I didn't want the second spooky theme, I wanted the treats I had earned. I'll let people know what response I get from BFS.
I think it has to do with your level. I have access to four parks. While I didn't track the treat reward very closely, I did notice that the two L60 parks got about 3.5M treats while the L50 got around 2.5M, and the L26 less than a millIon.
As for the glitch, it looks like the early out people did not get any compensation, while all the people left in did. Whether they deserved to or not. To me that is saying the event was planned to end when the early adopters lost their event island. But that disagrees with their posted messages. It it happened to me I would be pissed too. Hopefully BFS are looking into this and will fix something up for them.
Honestly... Even with the difference in level, this isn't justifiable. I can make 200,000 treats in my baby park in 2H and I make that much cash over just 1 day in my habitats.
I had 10X the candies in my baby park that I had in my lvl 60 park (~100 candies versus 1500). Its not justifiable to get 5.7% the reward even with the level difference.
I think it has to do with your level. I have access to four parks. While I didn't track the treat reward very closely, I did notice that the two L60 parks got about 3.5M treats while the L50 got around 2.5M, and the L26 less than a millIon.
As for the glitch, it looks like the early out people did not get any compensation, while all the people left in did. Whether they deserved to or not. To me that is saying the event was planned to end when the early adopters lost their event island. But that disagrees with their posted messages. It it happened to me I would be pissed too. Hopefully BFS are looking into this and will fix something up for them.
Honestly... Even with the difference in level, this isn't justifiable. I can make 200,000 treats in my baby park in 2H and I make that much cash over just 1 day in my habitats.
I had 10X the candies in my baby park that I had in my lvl 60 park (~100 candies versus 1500). Its not justifiable to get 5.7% the reward even with the level difference.
My suspicion is that they didn't actually look at Candy levels in actual parks. After the glitch these were all scrambled anyway. They would have had to set up a duplicate server, then roll back the time to before the glitch, then apply the late candy earnings made in the real parks to the test server. Then roll all of that over to the production side. All of this would be fraught. Instead I think they chose the easy route of providing compensation that would be fair or generous for most players. Then wait for the complaints from the ones that didn't fit the mould.
The L26 park I have access to probably only got about 200,000 candies I didn't see the exact amount but there were less than 500,000 candies in total after the compensation. The owner of that park is not really bothered as she rarely plays these days. But if you are concerned with the lack of reward then an email to BFS would be in order. They are pretty good at meting out fairness when requested.
Main GCID: GregDarcy Secondary: GregDarcyToo All gems friends spoken for. Happy to accept friends for party hats. I blame Apple's auto incorrect for all my typos. I actively discourage challenges. All challengers are unfriended.
Did the "Park" theme stay or just the "Island" theme(s)? Can you switch to the spooky Park theme or did they take that away at the end of the event?
If I'm understanding correctly: The park theme—the sky/background—is available if you have the twilight tower from the Firefly event. Island themes are available only if you won them from the Halloween event.
Yes, that is correct. I was curious if the players got the spooky halloween "sky/background" through the twilight tower after the event was over?
Yep, the option is still there. We can spoop up our park any time we want to, complete with the bats and gloomy background music.
Not that I'd ever want that outside of Halloween, but it's nice to have the option I guess.
I have the sound turned off, so the "spooky" sky just looks like a late fall/wintery gloom to me, not necessarily Halloween. I really like it for November and maybe February; its not very festive, though, for the December holidays.
I'm hoping for another theme for Christmas Not keen on another event But I guess that there might be another one over the holidays
Imagine a winterly background (maybe with snow falling), a Christmas island theme and a lot of new deco....
Love the idea of a Christmas theme island. Hope we get one. However, right now with the end of the event fiasco, definitely don't like the idea of another event.
While I'd also like a Christmas theme, I think that December is probably too soon for another event. Also, it looks like December is dedicated to BEB too, so having an event during the month will probably be too taxing on our devices as well.
GCID: rionhow Thanks to ElektronX for my Light Rift avatar!
I have emailed BFS to ask how they determined treats. On my main account I received 3+ million for my 580-600 candies + the Cauldron when the game ended a day early. That is all I received. For my small account that had 553 candies lost + 200 more collected after the glitch, I received only 1.4+ million treats + the other gifts. Many have said they received the 3.5 for no lost treats, so I'm a little upset over all my wasted effort, especially over an extremely difficult last week in real life. I didn't want the second spooky theme, I wanted the treats I had earned. I'll let people know what response I get from BFS.
My response from Kyle,
Thanks for your email! Each user received treats based on their level. It was equal to a $5 purchase of treats based on your level if that helps.
Also the event ended early for some users because of an issue with our servers, but those users will not have received anything and will need to provide us what reward they were working towards and we will be happy to gift that item to the users park.
I had no idea that $5 bought you less treats and DC on a lower level park. I don't know if I would have received the same treats on both parks without the glitch or not. Did anyone with a small park have their event end the day before? If so, how many candies had you accumulated and how many treats did you receive and what was your level? To me it seems that accumulating as many candies on a smaller park should be worth as much, because your resources are more valuable when you have less of them. It's much harder to spend 50 gems if you only have 400 instead of 2000. It also harder to grow lots of treats if you only have 300 million DC, than if you have 7 billion DC. All in all, I'm still not a happy Valer.
I have been playing DV for over a year and was thoroughly enjoying the game until Backflip had their last goof up with the candy bash game. I the Monday Nov 3 I believe it was the game shut down 24 hours earlier that it did for most players. I was only 134 gems away from earning the last spooky island. I was attempting to purchase them during the end of the candy sale when poof it all disappeared. In a matter of min I was given food and the cauldron and sent on my way. I immeadiately sent an email to support and after waiting a week I got a respond to send my game id to them and now when I look it shows my issue resolved I have sent 3 other email and nor response to them either. What upset me the most was many of my game friends had finished but were not ending the game cause they wanted to keep collecting candy to get the food. that is fine but then BF rewarded them by giving them gems food and another spooky island. If the game had not ended for me when it did I would have had enough candy to have my spooky island. I dont know why they could not have just turned the game back on or given the same compensation across the board to everyone. I am so upset by this I have not gone back to the game to play just to check on status I have not collected the food or the cauldron they gave me cause I am willing for them to take it back if they give me the island. Has anyone else had issue similar to mine and have you had any resolution?
I have been playing DV for over a year and was thoroughly enjoying the game until Backflip had their last goof up with the candy bash game. I the Monday Nov 3 I believe it was the game shut down 24 hours earlier that it did for most players. I was only 134 gems away from earning the last spooky island. I was attempting to purchase them during the end of the candy sale when poof it all disappeared. In a matter of min I was given food and the cauldron and sent on my way. I immeadiately sent an email to support and after waiting a week I got a respond to send my game id to them and now when I look it shows my issue resolved I have sent 3 other email and nor response to them either. What upset me the most was many of my game friends had finished but were not ending the game cause they wanted to keep collecting candy to get the food. that is fine but then BF rewarded them by giving them gems food and another spooky island. If the game had not ended for me when it did I would have had enough candy to have my spooky island. I dont know why they could not have just turned the game back on or given the same compensation across the board to everyone. I am so upset by this I have not gone back to the game to play just to check on status I have not collected the food or the cauldron they gave me cause I am willing for them to take it back if they give me the island. Has anyone else had issue similar to mine and have you had any resolution?
This is very similar to my situation. My response to Backflip is a few posts up on this thread. They haven't responded yet to my further emails. I feel they "solved" this issue in a very lopsided, unfair way.
GCID: akaSkitch
Hydrogen is a colorless, odorless gas, which if left alone in large enough quantities, for long enough, will begin to think about itself.
'... overwhelming goodwill, and witty humour, profound grace and compassion blended with the spice of relentless taunts.'
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